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outsourcing - All posts tagged outsourcing

  • Jul 12, 2011
    12:34 PM ET

    The Perks and Perils of Outsourcing Your Errands


    If there aren’t enough hours in the day to make travel arrangements for your upcoming vacation, pick up the dry cleaning or finish your taxes, outsourcing the task to freelancing sites can get it done for as little as $5. But will it be done well? Only if you’re willing to do some legwork, too.

    Even job hunters are now turning to such sites, which often rely on computers and workers based in India, to get their resumes in more hands, according to a piece in today’s Wall Street Journal. One applicant paid $80 over his five month search, during which the site sent more than 500 resume submissions on his behalf. (He ultimately landed his desired sales job.)

    Outsourcing personal tasks can be a great use of time and money, but only cases where there’s a lot of work to be done, or the task in question is one you aren’t skilled at, says Kenneth Zeigler, a productivity consultant based in Denver, N.C whose clients have included The Federal Reserve, Fidelity Investments and Hertz. But it’s at best a wash and more likely a waste if you have to spend more time explaining what you want in say, a bargain Las Vegas hotel room, than it would to actually do the Expedia search yourself. There’s also the risk that your rep — who is often based overseas — will misunderstand. “You want to be very careful that you set it up correctly in the beginning,” Zeigler says. “Go in prepared that it may not work out perfectly and you have to go back and fix it.”

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  • Pay Dirt examines the millions of consumer decisions Americans make every day: What to buy, how much to pay, whether to rave or complain. Lead written by Quentin Fottrell, the blog examines these interactions, providing readers with news, insight and tips on shopping, spending, customer service, and companies that do right – and wrong – by their customers. Send items, questions and comments to or tweet @SMPayDirt.