SmartMoney Blogs

Pay Dirt
A daily look at what we buy, how we spend, and the companies that do right - and wrong - by their customers.

iCloud - All posts tagged iCloud

  • Jun 7, 2011
    2:40 PM ET

    The Problem With Apple’s iCloud

    Apple CEO Steve Jobs returned from medical leave yesterday to announce the company’s latest and greatest: a service called iCloud that will remotely store your music collection, photos and documents, and link all your Apple devices for access. The problem, analysts say, is that Apple’s offering isn’t so great for most consumers.

    iStockphoto

    “It’s a huge failure,” says Dan Rayburn, a principal analyst with Frost & Sullivan. The only real winners are subscribers to Apple’s MobileMe service, which iCloud will replace. Those folks have been paying $99 a year to link contacts, calendars and email across Apple devices, features iCloud offers for free. (Apple did not respond to requests for comment.)

    For the rest of us, iCloud offers little more than the convenience of not having to connect your iPod, iPad and iPhone to your computer in turn each time you download a new song.

About Pay Dirt

  • Pay Dirt examines the millions of consumer decisions Americans make every day: What to buy, how much to pay, whether to rave or complain. Lead written by Quentin Fottrell, the blog examines these interactions, providing readers with news, insight and tips on shopping, spending, customer service, and companies that do right – and wrong – by their customers. Send items, questions and comments to quentin.fottrell@dowjones.com or tweet @SMPayDirt.