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Black Friday - All posts tagged Black Friday

  • Jan 3, 2012
    12:24 PM ET

    Last Year’s 5 Biggest Consumer Snafus

    Getty Images

    It’s difficult to choose the top/worst scandals of 2011 for consumers. There were corporate data breaches, wireless customers left incommunicado, and ill-fated new fees such as Bank of America’s $5 debit card charge.

    SmartMoney.com asked a range of experts for the five biggest/worst snafus of 2011, the affects of which will still be felt by consumers in 2012. In no particular order, here they are:

    Bank of America’s $5 Debit Card Fee

    Bank of America announced in September that it would plan to charge a $5 monthly fee for use of its debit cards. Customers revolted. Over 40,000 people joined credit unions as part of a protest that began on Facebook, according to the Credit Union National Association, bringing around $80 million with them. BofA killed the $5 fee in November, saying it had listened to its customers. “The bank was betting that the other mega-banks would follow, making debit cards a thing of the past,” says Odysseas Papadimitriou, CEO and co-founder of CardHub.com. “That did not happen.” However, it’s not over yet. Experts warn the banks will search for other ways to make up the 50% reduction in interchange fees merchants pay when purchases are made with debit cards.

  • Nov 25, 2011
    12:52 PM ET

    Black Friday: Big Bust?

    Quentin Fottrell
    Toys R Us, Times Square, 8.45am EST Friday.

    Is the most-hyped shopping day of the year all talk?

    As shoppers flocked to stores and shopping malls today — an estimated 152 million Americans will hit the stores this “Black Friday” weekend — many consumers say they’re underwhelmed with the deals and discounts so far.

    “I’m still hoping to be wowed,” said Erin Redshaw of Toronto, who at 9 a.m. already had her hands full with bags from half a dozen different stores near Rockefeller Center in New York City. She said she got some of her best buys at Macy’s, in large part because she had a 20% off coupon mailed back in September, and good through November 27, as an extra perk for store cardholders. (Shoppers with an in-store savings pass from Thursday’s paper could save an extra 10% to 15% off most items.)

  • Nov 14, 2011
    5:04 PM ET

    How Early Can They Go? Shoppers Shift Black Friday Strategies

    iStockphoto

    Last week, big retailers including Target, Best Buy and Macy’s made 4 a.m. Black Friday shopping passé with midnight openings. This week, they’re the latecomers.

    Toys R Us announced Monday that it would open its stores for Black Friday at 9 p.m. on Thanksgiving Day. That’s an hour earlier that the toy chain opened its doors last year. It’s also an hour before next-earliest competitor Wal-Mart plans to open at 10 p.m. Toys R Us also plans to offer coupon booklets to the first 100 shoppers in line, as well as a second round of door-buster deals at 5 a.m. for late shoppers.

About Pay Dirt

  • Pay Dirt examines the millions of consumer decisions Americans make every day: What to buy, how much to pay, whether to rave or complain. Lead written by Quentin Fottrell, the blog examines these interactions, providing readers with news, insight and tips on shopping, spending, customer service, and companies that do right – and wrong – by their customers. Send items, questions and comments to quentin.fottrell@dowjones.com or tweet @SMPayDirt.