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A daily look at what we buy, how we spend, and the companies that do right - and wrong - by their customers.

Were Mom’s Flowers Up to Sniff?

Did you get a good deal on a Mother’s Day bouquet for Mom?

Consumers are expected to spend a collective $2.2 billion on flowers this weekend, according to the National Retail Federation. But no matter how one spends, they may not get their money’s worth.

Last week, we ordered five bouquets online to see how closely the arriving flowers resembled the pretty bouquets advertised online. (Mother’s Day: Bouquet Buyers Beware)

Then we started hearing from readers who had similar problems, or who had used our story as an excuse to ask Mom for a smartphone snap of the delivered arrangement.

Tell us how your order turned out.

Here’s how to participate:

Take a photo of the delivered flowers and post it to TwitPic  or Instagram with the hashtag #wsjflowers. Include your name and location, and a link to the arrangement you ordered.

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You represent and warrant that (a) the Photographs are original and that you own the rights to your Photographs, (b) the Photographs do not violate the rights of any third party, (c) the Photographs have not been altered and do not convey a false or misleading impression, and (d) any additional information you submit about the Photographs is accurate.

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Comments

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Comments (5 of 8)

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    • A ponzi scheme is tanikg people’s money without any product or service being offered. In a ponzi scheme, people have a choice to participate or not. With social security, people do not even have a choice.Steven Schmeltzle recently posted..

    • Atta Boy, Mike! Way to hit the mainstream. I may be able to catch CoLLapse in LA later this month. I bevleie that musicians will be increasingly popular as things deteriorate. An article that ran in the Eugene Register Guard from 2002 was titled:”Great Depression a gold mine for musicians.”See, there are positive things to look forward to! Keep mining that gold, it is bound to increase in value.

    • Wow – that picture in the article is almost *exactly* what got delivered to my mom. Mildly disappointing to say the least for $20 + $25 for various “charges”.

    • i’ve done similar to gil for 30+ years of marriage. it’s worked well.
      nothing personal here but you gotta have rocks in your head to order flowers on line.. jane’s experience is all too typical.

      what you gonna do to some faceless company somewhere. the person answering the calls might not even work for them – just an answering compnay – they don’t really care.

      if you’re an on-line wiz-bang, look up a brick and mortar florest in the town where the recipient lives, give them a call and you’ll be satisfied. i’ve always been…..

    • I ordered flowers for my mother and mother in law. The were delivered UPS.My mother followed the instructions in the box, but the daisys in the bouquet never came to life. I called and they are sending new flowers to her – very promt service. My mother in laws flowers were fine.

About Pay Dirt

  • Pay Dirt examines the millions of consumer decisions Americans make every day: What to buy, how much to pay, whether to rave or complain. Lead written by Quentin Fottrell, the blog examines these interactions, providing readers with news, insight and tips on shopping, spending, customer service, and companies that do right – and wrong – by their customers. Send items, questions and comments to quentin.fottrell@dowjones.com or tweet @SMPayDirt.

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