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Pay Dirt
A daily look at what we buy, how we spend, and the companies that do right - and wrong - by their customers.

Netflix: ‘Arrested Development’ For Customers?

iStockphoto

Last month, Netflix was pummeled by disgruntled customers. Now shareholders are fuming, sending stocks plummeting to a new low this year. But if the company’s woes continue, it’s the company’s loyal subscribers who may be the most disappointed, analysts say.

Netflix customers should be concerned that the digital offerings will not continue to grow as quickly if the company’s fortune’s don’t improve, says Dan Rayburn, a principal analyst with Frost & Sullivan. The Internet movie site has been expanding its catalogue, but not in ways that appeal to everyone, he says. Netflix paid for the exclusive rights for shows like “Mad Men” and is producing a new season of the cult-hit “Arrested Development.” But, despite the media coverage these deals generated, these shows alone are not going to drive customer demand, Rayburn says. “I’m a consumer of Netflix and I could care less about Arrested Development.”

The company says its $400 million capital-raising measure and its deal for “Arrested Development” are not related. “We did raise some capital, it’s nice to have, but we don’t need it,” says spokesman Steve Swasey. “It has nothing to do with Arrested Development.” (On Monday, it also warned of a loss in 2012 and increased investment in its overseas business.)

As Pay Dirt reported, 810,000 people canceled their Netflix subscriptions in the quarter. Amazon has an edge over Netflix: Amazon owns the back-end web infrastructure that powers streaming offerings – Netflix itself uses Amazon Web Services – which helps keep costs down.

What’s more, Netflix did a U-turn on plans last month to separate its DVD-by-mail and video-streaming businesses. That news was welcomed by customers who were deeply unhappy about the inconvenience of having to access two websites for those services. But, as Pay Dirt reported, customers who use both services still have to pay 60% more.

In Netflix’s favor, it has 20,000-plus titles available for streaming versus 12,000 on Amazon’s streaming site. Amazon is also cheaper than Netflix: $79 a year for Amazon Prime versus $95.88 a year for Netflix’s unlimited streaming plan. Swasey says the subscriber cancellations have continued to decline, but says the company is not changing its strategy to focus on exclusive deals. “We have tens of thousands of TV shows spanning dozens and dozens of genres,” he says.

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    • By WebOsPublisher

      Roku Forums • View topic – AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
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      AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      Moderators: RokuShawnS, RokuDouglas, RokuTom, TaylorH, RokuKen, RokuRyan, RokuJamesL
      Post a reply
      13 posts
      • Page 1 of 1
      AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by philhu » Tue May 04, 2010 9:23 am
      HiI know this has been discussed alot, but I am again seeing the ‘no sound’ using HDMI to my Sony DTN-1000 rcvr or to my SAMSUNG 37" 5000-series LCD TV.The analog sounds on the system work fine.The symptom is that the receiver does not even SEE audio coming in. It usually has lit icons for stereo/5.1 channels rcvd. With my TivoHD or cable box, it works just fine. With the ROKU, no sound icons are even lit up.I send the hdmi to my bedroom, no sound, and the component/digital sound to my tv in the den. That one works fine.The SAME CABLE is used to send the tivohd or cblbox to the upstairs rcvr or tv. I used a remote HDMI swticher (note, it is NOT a splitter). I’ve tried different cable, reversing cables directly connecting device to tv. NOTHING works. No sound.I have had this unit replaced 3 times so far. Same problems.Calls to Roku are unanswered or ignored. I won’t send the unit back again, unless they say they fixed this problem. I will just wait for PopBox and switch to that. Just thought I’d give my $0.02 worth on this. I have been fighting it for 2+ months.
      philhu
      Posts: 23Joined: Sat Dec 26, 2009 10:53 pm
      Top
      Re: AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by philsoft » Tue May 04, 2010 9:28 am
      philhu wrote:The SAME CABLE is used to send the tivohd or cblbox to the upstairs rcvr or tv. I used a remote HDMI swticher (note, it is NOT a splitter). I’ve tried different cable, reversing cables directly connecting device to tv. NOTHING works. No sound.Have you tried it without going through the switch just so that you can eliminate that as the problem? Does it occur on ALL titles or only on 5.1 titles?
      philsoft
      ** Valued Community Member **
      Posts: 3067Joined: Wed May 06, 2009 5:26 pmLocation: Midland, Michigan
      Website
      Top
      Re: AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by philhu » Tue May 04, 2010 1:17 pm
      As I posted, I already tried it connected directly without the switch, same problmmIt happens on all sound, period. No sound, not even menu clicks, etcAnalog, and optical sound work fine.
      philhu
      Posts: 23Joined: Sat Dec 26, 2009 10:53 pm
      Top
      Re: AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by philsoft » Tue May 04, 2010 1:25 pm
      It is odd, I don’t know what the problem could be. Has it worked previously with HDMI?
      philsoft
      ** Valued Community Member **
      Posts: 3067Joined: Wed May 06, 2009 5:26 pmLocation: Midland, Michigan
      Website
      Top
      Re: AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by philhu » Tue May 04, 2010 1:39 pm
      When I first connected it, it intermittently worked. I would have to power the box down and it might work for a few hoursit is not just a Sony issue as it doesn’t work to the Sony rcvr, a samsung tv and even my mits dlp
      philhu
      Posts: 23Joined: Sat Dec 26, 2009 10:53 pm
      Top
      Re: AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by philsoft » Tue May 04, 2010 1:48 pm
      philhu wrote:When I first connected it, it intermittently worked. I would have to power the box down and it might work for a few hoursit is not just a Sony issue as it doesn’t work to the Sony rcvr, a samsung tv and even my mits dlpHmmm, that is very strange. Sorry I can’t help on this one, because of the way I have my system set up, I connect with optical to my receiver.
      philsoft
      ** Valued Community Member **
      Posts: 3067Joined: Wed May 06, 2009 5:26 pmLocation: Midland, Michigan
      Website
      Top
      Re: AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by philhu » Wed Feb 09, 2011 5:00 pm
      Ok, this is ridiculousI just upgraded to a Roku XD/S. Exact same problem. No sound on hdmi.The component/Digital sound works fine, the SD/ composite/sound works fineThe HDMI picture is amaznig, but no sound over hdmi.Yes, I tried removing the hdmi switch. Yes, I plugged a tivo in and get fine picture and sound. I was hoping it was fixed in the new box.I guess I give up. I’ll split the digital signal and send it up to the AV Reciever, and have it use video no hdmi and audio on optical for the av inputSigh, I even bought a Boxx Box, which worked fine, but has a horrible bug-ridden-stupid GUI*EDIT* Ok more testing……The SOUND DOES WORK connected directly to my TV (Samsung 37")The sound does NOT work to my DTN-1000 Sony rcvr, then to TVAll other devices work fine to the Sony ReceiverSo the problem has changed a bit. Maybe I can split the hdmi and plug the hdmi into the rcvr AND TV. Problem is, the samsung 37" I have has horrible sound
      philhu
      Posts: 23Joined: Sat Dec 26, 2009 10:53 pm
      Top
      Re: AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by PinehurstBound » Thu Feb 10, 2011 5:14 pm
      This may be a horrible suggestion but have you tried different HDMI inputs on the back of your TV? I am having a similar problem…I have cable/roku/and DVD player connected to a Sony receiver. A single HDMI connects Sony receiver to my Sony TV. When I power up, and only when I select the Roku source first (after reconnecting the TV side of the HDMI) will my Roku deliver sound to the TV. Once I switch sources to DVD or Cable and then switch back to the Roku, no more sound. I can switch between DVD and Cable all day long and both send sound over the HDMI to my TV. The only way to make the Roku work again is to switch the HDMI port at the TV.My conclusion is that my Sony TV does not know how to change back to LPCM once it is accepting Dolby Digital. Although both formats are supported by both units, the on-the-fly switching of these formats does not seem to work.
      PinehurstBound
      Posts: 1Joined: Thu Feb 10, 2011 5:03 pm
      Top
      Re: AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by philhu » Fri Feb 11, 2011 7:45 am
      Yes, I have come to the conclusion that the SONY AV Receiver doesnt seem to like LPCM at allI connected the HDMI to the tv directly, and took optical from tv to the Sony receiver, with tv speaker off and it works, only in stereo though, a ‘feature’ of the tv, specifically listed in the manual for the tv.So I bought this:amazon.com/gp/product/B003U1 … ss_productIt is a hdmi switcher that give optical and coax digital sound output as well as switches 3 hdmi inputs. It fudges the EDID from the tv side of things to allow all sound formats (and it assumes you really dont want sound out of the tv). So you get your full 5.1,7.1,dts,true, etc out of the coax and optical . I only have 1 input so the switcher stays on position 1 always.I then connect the hdmi to the switcher and switcher to the AV Rcvr, and optical sound to the rcvr and tell it to use that combo for that input (Input assignment)..EDIT. The switcher came in and WORKS! PluggedHdmi in it and it to the av receiver. Worked out of the box!It was pricey, about $75 and I wish they made a non switcher version as it would be about half price but it works!Even better, the multichannel sound works in the hdmi cable and the optical/coax output cables!
      philhu
      Posts: 23Joined: Sat Dec 26, 2009 10:53 pm
      Top
      Re: AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by SixBox » Thu Jun 09, 2011 1:30 pm
      I’m experiencing the same issue with my Roku N1000 and a new Samsung LCD. Via HDMI it drops audio and requires a reboot or TV reboot, HDMI replug to get it to work. There is no firmware updates for the TV and I’m at a loss on how to fix this? I also have the 1st Gen Apple TV which has no issues over HDMI so I don’t know to blame the TV or Roku?
      SixBox
      Posts: 123Joined: Tue Apr 20, 2010 11:16 am
      Top
      Re: AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by StellarRat » Fri Jun 10, 2011 2:05 pm
      I had a similar problem with my old Sony AV Amp. No sound with ANY device when using HDMI. I just gave up and used the optical output from the Roku and my DVD player. However, I do believe there is some type of HDMI handshaking issue (green screens, no sound) with some devices and the Roku. There are simply too many reports of odd HDMI behavior to ignore and a lot of them go away when one device or the other is rebooted. Since it happens with a variety of equipment I’d say it’s a Roku problem.
      StellarRat
      Posts: 129Joined: Tue Jan 04, 2011 2:34 pm
      Top
      Re: AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by karinj » Sat Jun 11, 2011 6:43 pm
      Hello, Can someone help me? I have no sound on my roku box at all. I have unplugged and reset just about everything and I still don’t have any sound. Any ideas?? This has been very frustrating!!
      karinj
      Posts: 1Joined: Sat Jun 11, 2011 6:39 pm
      Top
      Re: AGAIN. No sound on HDMI from ROKU to my SONY DTN-1000
      by leslie » Sun Jun 12, 2011 4:02 am
      I have the same problem with my LG TV. Switching between Roku and cable tv is a kind of a nightmare. Here’s what I need to do: From TV remote, switch Component setting to HDMI. From cable remote, switch Audio setting to HDMI. The problem is that the sound level is not the same for both components, so when switching between them I hear ear-splittingly loud static until both setting changes have been made. This takes at least 30 seconds since I need to reset two different remotes, and it is annoying! The Component setting on the TV remote for watching cable is Component1. That needs to be switched to HDMI2. The audio setting on my cable remote for watching cable is Other. That also needs to be switched to HDMI2.
      leslie
      Posts: 1Joined: Sun Jun 12, 2011 3:52 am
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    • I didn’t know Netflix uses Amazon Web Services, that’s pretty interesting info. It’s great that Netflix is bringing Arrested Development back but doubt it will repair the damage their recent price increase and the Qwikster plans. I really love the way DISH does business. It may be because I work for them and have their services so am used to it but regardless, they keep pricing and policies consistent and offer new products when they can. Their most recent offerings include Blockbuster Movie Pass, TV Everywhere, and DISH Online all of which I love.

    • I have Amazon Prime, but of course I still need to pay for many individual episodes.
      E.g. Star Trek Voyager is free.
      History channel episodes $1.99

About Pay Dirt

  • Pay Dirt examines the millions of consumer decisions Americans make every day: What to buy, how much to pay, whether to rave or complain. Lead written by Quentin Fottrell, the blog examines these interactions, providing readers with news, insight and tips on shopping, spending, customer service, and companies that do right – and wrong – by their customers. Send items, questions and comments to quentin.fottrell@dowjones.com or tweet @SMPayDirt.

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141.44MDow Volume:
Avg Vol: 109.98M
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Price Chg %Chg 1 Day
Range: 1 Day
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  • 1 Year
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Dow
/quotes/zigman/627449/realtime 16,528 -115 0.69%
Nasdaq
/quotes/zigman/12633936/realtime 4,777 -52 1.07%
S&P 500
/quotes/zigman/3870025/realtime 1,972 -17 0.84%
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/quotes/zigman/629063/realtime 2,355 -19 0.78%
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DAX
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CAC 40
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FTSE MIB
/quotes/zigman/1482176/delayed 21,942 -52 0.24%
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/quotes/zigman/2759620/delayed 10,259 -94 0.91%
Stoxx 600
/quotes/zigman/2380150/delayed 363 0 0.13%
Asia Dow
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Shanghai
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/quotes/zigman/1709939/delayed 2,921 -35 1.17%
Euro
/quotes/zigman/16008136/realtime/sampled 1.12 +0.00 0.04%
Yen
/quotes/zigman/16008150/realtime/sampled 121.23 +0.00 0.00%
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/quotes/zigman/16008140/realtime/sampled 1.54 +0.00 0.06%
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You Don’t Need Another Credit Card, You Need A Better One.
Avg. APR Last Week 6 Months
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Business 12.85% 12.85% 12.85%
Student 13.14% 13.14% 13.14%
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