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New York Markets Open in:

Futures: /quotes/zigman/43106711/delayed S&P 500 +0.8% /quotes/zigman/48241424/delayed DOW +0.7% /quotes/zigman/43108768/delayed NASDAQ +0.8%

need to know
Thyssenkrupp swings to loss on steel hit, tax
Rolls-Royce cuts dividend 39% as profit falls
German GDP grows 0.3% as exports decline
Japan officials' comments fail to weaken yen
Japan stocks tumble to lowest point in a year
Clinton, Sanders clash over costs at debate
5 charts show markets in a panic
Uber to pay riders millions to settle safety suits

CEO Jamie Dimon’s $26 million bet on J.P. Morgan
Jamie Dimon joins the ex-billionaires club

U.S., Russia agree to Syrian cease-fire

5 things to know about the Costco and AmEx breakup

Which of Europe’s Piigs might fly?
Which of Europe’s PIIGs might be set to fly?

Japan warns investors about surging yen

Chart shows moment BOJ drove the yen lower
Japan will 'act appropriately' over yen: fin. min .
Worried about the stock market? Watch yen
North Korea reportedly executed top general

Sweden’s negative  rate isn’t as scary as it appears

Boeing has long history of probes on accounting
Boeing's stock plunge of historic proportions

Have central banks lost market credibility?
Yellen in Senate: Stock swoon not Fed's  fault

Pandora’s spending plans dismay investors

Most popular new iOS emoji? Eye roll, please ...

One big Twitter question: Is the worst really over?
Buy Twitter? Only if you believe in management
Twitter message: Its critics were right

Chuck Jaffe: It’s time for these trendy mutual funds and ETFs to put up or shut up
Time for trendy ETFs, funds to put up or shut up

Jeb Bush says Trump would be worse than Obama
Obama’s U.S. is a land of economic discontent

 
Trust the BLS more than the Dow: top economist

College frosh at most liberal since Vietnam

The 10 toughest investment decisions

Will falling oil prices bankrupt Saudis, Russians?
Cheap oil may make OPEC dominant again
As oil revenue drops, Gulf states ponder taxes
Will oil get so cheap, it won’t pay to extract it?

/conga/frontpage.html 367786

Markets »

172.07MDow Volume:
Avg Vol: 132.13M
Unchanged
147
Decliners
4753
Advancers
1612
Price Chg %Chg 1 Day
Range: 1 Day
  • 1 Day
  • 5 Days
  • 1 Month
  • 3 Months
  • 6 Months
  • 1 Year
  • 2 Years
Dow
/quotes/zigman/627449/realtime 15,660 -255 1.60%
Nasdaq
/quotes/zigman/12633936/realtime 4,267 -17 0.39%
S&P 500
/quotes/zigman/3870025/realtime 1,829 -23 1.23%
GlobalDow
/quotes/zigman/629063/realtime 2,045 -3 0.12%
Gold
/quotes/zigman/33772884/delayed 1,241 -7 0.54%
Oil
/quotes/zigman/2260836/delayed 27.21 +1.00 3.82%
FTSE 100
/quotes/zigman/3173262/delayed 5,613 +76 1.37%
DAX
/quotes/zigman/2380246/delayed 8,876 +123 1.41%
CAC 40
/quotes/zigman/3173214/delayed 3,940 +43 1.11%
FTSE MIB
/quotes/zigman/1482176/delayed 16,216 +443 2.81%
IBEX 35
/quotes/zigman/2759620/delayed 7,835 +89 1.15%
Stoxx 600
/quotes/zigman/2380150/delayed 309 +5 1.74%
Asia Dow
/quotes/zigman/6959860/realtime 2,391 -46 1.87%
Nikkei 225
/quotes/zigman/5986735/delayed 14,953 -761 4.84%
Hang Seng
/quotes/zigman/2622475/delayed 18,320 -226 1.22%
Shanghai
/quotes/zigman/1859015/delayed 2,763 -18 0.63%
Sensex
/quotes/zigman/1652085/delayed 22,986 +34 0.15%
Singapore
/quotes/zigman/1709939/delayed 2,540 +2 0.07%
Euro
/quotes/zigman/16008136/realtime/sampled 1.13 0.00 0.34%
Yen
/quotes/zigman/16008150/realtime/sampled 112.49 +0.06 0.05%
Pound
/quotes/zigman/16008140/realtime/sampled 1.46 +0.01 0.52%
Australia$
/quotes/zigman/16008115/realtime/sampled 0.71 0.00 0.04%
DXY Index
/quotes/zigman/1652083/delayed 95.73 +0.13 0.13%
WSJ $ Idx
/quotes/zigman/41508961/realtime 88.82 +0.06 0.06%
U.S. 10yr
/quotes/zigman/15866666/realtime 1.68 +0.02 0.98%
German 10y
/quotes/zigman/15866409/realtime 0.21 +0.02 9.40%
Italy 10yr
/quotes/zigman/15866497/realtime 1.66 -0.06 3.21%
Spain 10yr
/quotes/zigman/15866444/realtime 1.76 -0.02 0.88%
U.K. 10yr
/quotes/zigman/15866328/realtime 1.36 +0.06 4.50%
Japan 10yr
/quotes/zigman/15866525/realtime 0.08 +0.06 442.45%
Crude Oil
/quotes/zigman/2260836/delayed 27 +1 3.82%
Gold
/quotes/zigman/33772884/delayed 1,241 -7 0.54%
Corn
/quotes/zigman/25518691/delayed 360 0 0.07%
DJIA F
/quotes/zigman/48241424/delayed 15,717 +105 0.67%
S&P F
/quotes/zigman/43106711/delayed 1,839 +15 0.79%
Silver
/quotes/zigman/32655632/delayed 16 0 0.53%

Quotes

Symbol Price Change % Change
FB /quotes/zigman/9962609/composite 101.91 0.91 0.90%
AAPL /quotes/zigman/68270/composite 93.70 -0.57 -0.60%
GOOG /quotes/zigman/59527964/composite 683.11 -1.01 -0.15%
BAC /quotes/zigman/190927/composite 11.16 -0.82 -6.84%
C /quotes/zigman/5065548/composite 34.98 -2.43 -6.50%
F /quotes/zigman/264304/composite 11.17 -0.17 -1.50%
T /quotes/zigman/398198/composite 36.21 -0.22 -0.60%
BP /quotes/zigman/247026/composite 27.64 -0.40 -1.43%
GE /quotes/zigman/227468/composite 27.45 -0.85 -3.00%
Visit the quote page and your most recently viewed stocks will automatically be displayed here.
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Rates »

5 yr CD
1.3%
2 yr CD
0.7%
1 yr CD
0.6%
MMA $10K+
0.2%
MMA $50K+
0.4%

National averages from Bankrate.com

You Don’t Need Another Credit Card, You Need A Better One.
Avg. APR Last Week 6 Months
Low Interest 11.96% 11.96% 11.62%
Business 13.12% 13.12% 12.85%
Student 13.42% 13.42% 13.14%
Balance Transfer 14.35% 14.35% 14.12%
Airline 15.17% 15.17% 15.10%
Cash Back 15.20% 15.26% 15.27%
Reward 15.25% 15.28% 15.14%
Instant Approval 18.02% 18.21% 18.00%
Bad Credit 22.56% 22.88% 22.73%
Source:CreditCards.com

SPONSORED SECTIONS

Trending Tickers
  • /quotes/zigman/627449/realtime DJIA-1.60%
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  • /quotes/zigman/477927/composite XBI-0.69%
  • /quotes/zigman/19622165/composite BBRY-0.38%
  • /quotes/zigman/117607/composite BIB-4.56%
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A daily look at what we buy, how we spend, and the companies that do right - and wrong - by their customers.

BlackBerrys Are Back, But Will Refunds Follow?

Phone companies aren’t likely to issue credit en masse, but compensation is still possible. / Getty Images

RIM says BlackBerry service has been restored, which is some comfort for the users around the world who have suffered withdrawal over the last several days. The largest telecom operator in the United Arab Emirates did say it would compensate users en masse for service interruptions, but BlackBerry users in the U.S. may not get the same treatment.

In a press conference this morning, RIM co-Chief Executive Officer Mike Lazaridis said the company has only just begun to consider compensating put-out users. “Our priority right up until this moment was making sure our system was up and running,” he said.

When service outages occur, it’s typically up to the phone companies to decide whether to compensate users who’ve been affected, says Todd Day, a mobile and wireless communications analyst at Frost & Sullivan. Typically, that would take the form of a credit to a phone bill, extra minutes or additional data use.

Telecoms outside of the UAE haven’t said whether they’ll offer refunds or credits, and in the U.S., there are a few reasons they might not: The service disruptions seem to be affecting BlackBerry Messenger and Internet browsing, which are processed by Research in Motion’s own network – not by the carriers, which provide service for phone calls. (RIM did not respond to requests for comment.) Separately, consumer contracts with carriers don’t include a guarantee of service. In other words, the phone companies don’t promise that customers’ phones will work all the time.

But the last thing carriers want is a slew of unsatisfied customers. After all, when a phone stops working, users don’t call the phone’s manufacturer, they call the phone company. And while complaining won’t restore service, it could prove fruitful. Phone companies’ customer service reps can award credits and other restitution on a case-by-case basis, says Charles Golvin, an analyst covering wireless communications for Forrester Research.

Some customers may even find hidden opportunity, Golvin says. If your contract is set to expire in the coming months, now may be a good time to ask for an early upgrade. That’s well within their power, he says. “The best advice here is, you never get what you don’t ask for,” he says.

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    • not one thin dime will change hands as a result of all the trouble the outage caused.
      much as it is in the telcom world since 1-1-84, it’s your equipment, nope, it’s the line, nope it’s the carrier, nope it’s your equipment… it will be the same thing, it’s RIM, no it’s your ISP, nope, it’s sun spots, nope it’s RIM, nope it’s tall building, nope, you’re just out of luck.

    • Everyone who has a blackberry which uses the blackberrt services like blackberry messenger should get there credit back. Blackberry users pay money monthly, but when the blackberry service is down no one can use it which waste money.

    • Remote erase and push instead of pull is all iPhone to deal the fatal blow.

About Pay Dirt

  • Pay Dirt examines the millions of consumer decisions Americans make every day: What to buy, how much to pay, whether to rave or complain. Lead written by Quentin Fottrell, the blog examines these interactions, providing readers with news, insight and tips on shopping, spending, customer service, and companies that do right – and wrong – by their customers. Send items, questions and comments to quentin.fottrell@dowjones.com or tweet @SMPayDirt.

MarketWatch - Stock Market Quotes, Business News, Financial News
Bulletin
Investor Alert

New York Markets Open in:

Futures: /quotes/zigman/43106711/delayed S&P 500 +0.8% /quotes/zigman/48241424/delayed DOW +0.7% /quotes/zigman/43108768/delayed NASDAQ +0.8%

need to know
Thyssenkrupp swings to loss on steel hit, tax
Rolls-Royce cuts dividend 39% as profit falls
German GDP grows 0.3% as exports decline
Japan officials' comments fail to weaken yen
Japan stocks tumble to lowest point in a year
Clinton, Sanders clash over costs at debate
5 charts show markets in a panic
Uber to pay riders millions to settle safety suits

CEO Jamie Dimon’s $26 million bet on J.P. Morgan
Jamie Dimon joins the ex-billionaires club

U.S., Russia agree to Syrian cease-fire

5 things to know about the Costco and AmEx breakup

Which of Europe’s Piigs might fly?
Which of Europe’s PIIGs might be set to fly?

Japan warns investors about surging yen

Chart shows moment BOJ drove the yen lower
Japan will 'act appropriately' over yen: fin. min .
Worried about the stock market? Watch yen
North Korea reportedly executed top general

Sweden’s negative  rate isn’t as scary as it appears

Boeing has long history of probes on accounting
Boeing's stock plunge of historic proportions

Have central banks lost market credibility?
Yellen in Senate: Stock swoon not Fed's  fault

Pandora’s spending plans dismay investors

Most popular new iOS emoji? Eye roll, please ...

One big Twitter question: Is the worst really over?
Buy Twitter? Only if you believe in management
Twitter message: Its critics were right

Chuck Jaffe: It’s time for these trendy mutual funds and ETFs to put up or shut up
Time for trendy ETFs, funds to put up or shut up

Jeb Bush says Trump would be worse than Obama
Obama’s U.S. is a land of economic discontent

 
Trust the BLS more than the Dow: top economist

College frosh at most liberal since Vietnam

The 10 toughest investment decisions

Will falling oil prices bankrupt Saudis, Russians?
Cheap oil may make OPEC dominant again
As oil revenue drops, Gulf states ponder taxes
Will oil get so cheap, it won’t pay to extract it?

/conga/frontpage.html 367786

Markets »

172.07MDow Volume:
Avg Vol: 132.13M
Unchanged
147
Decliners
4753
Advancers
1612
Price Chg %Chg 1 Day
Range: 1 Day
  • 1 Day
  • 5 Days
  • 1 Month
  • 3 Months
  • 6 Months
  • 1 Year
  • 2 Years
Dow
/quotes/zigman/627449/realtime 15,660 -255 1.60%
Nasdaq
/quotes/zigman/12633936/realtime 4,267 -17 0.39%
S&P 500
/quotes/zigman/3870025/realtime 1,829 -23 1.23%
GlobalDow
/quotes/zigman/629063/realtime 2,045 -2 0.12%
Gold
/quotes/zigman/33772884/delayed 1,241 -7 0.54%
Oil
/quotes/zigman/2260836/delayed 27.22 +1.01 3.85%
FTSE 100
/quotes/zigman/3173262/delayed 5,613 +76 1.37%
DAX
/quotes/zigman/2380246/delayed 8,876 +123 1.41%
CAC 40
/quotes/zigman/3173214/delayed 3,940 +43 1.11%
FTSE MIB
/quotes/zigman/1482176/delayed 16,217 +444 2.81%
IBEX 35
/quotes/zigman/2759620/delayed 7,835 +89 1.15%
Stoxx 600
/quotes/zigman/2380150/delayed 309 +5 1.74%
Asia Dow
/quotes/zigman/6959860/realtime 2,391 -46 1.87%
Nikkei 225
/quotes/zigman/5986735/delayed 14,953 -761 4.84%
Hang Seng
/quotes/zigman/2622475/delayed 18,320 -226 1.22%
Shanghai
/quotes/zigman/1859015/delayed 2,763 -18 0.63%
Sensex
/quotes/zigman/1652085/delayed 22,986 +34 0.15%
Singapore
/quotes/zigman/1709939/delayed 2,540 +2 0.07%
Euro
/quotes/zigman/16008136/realtime/sampled 1.13 0.00 0.36%
Yen
/quotes/zigman/16008150/realtime/sampled 112.49 +0.06 0.06%
Pound
/quotes/zigman/16008140/realtime/sampled 1.46 +0.01 0.52%
Australia$
/quotes/zigman/16008115/realtime/sampled 0.71 0.00 0.01%
DXY Index
/quotes/zigman/1652083/delayed 95.73 +0.13 0.13%
WSJ $ Idx
/quotes/zigman/41508961/realtime 88.82 +0.06 0.06%
U.S. 10yr
/quotes/zigman/15866666/realtime 1.68 +0.02 0.98%
German 10y
/quotes/zigman/15866409/realtime 0.21 +0.02 9.77%
Italy 10yr
/quotes/zigman/15866497/realtime 1.66 -0.06 3.21%
Spain 10yr
/quotes/zigman/15866444/realtime 1.76 -0.01 0.84%
U.K. 10yr
/quotes/zigman/15866328/realtime 1.36 +0.06 4.50%
Japan 10yr
/quotes/zigman/15866525/realtime 0.08 +0.06 442.45%
Crude Oil
/quotes/zigman/2260836/delayed 27 +1 3.85%
Gold
/quotes/zigman/33772884/delayed 1,241 -7 0.54%
Corn
/quotes/zigman/25518691/delayed 360 0 0.07%
DJIA F
/quotes/zigman/48241424/delayed 15,717 +105 0.67%
S&P F
/quotes/zigman/43106711/delayed 1,839 +15 0.79%
Silver
/quotes/zigman/32655632/delayed 16 0 0.53%

Quotes

Symbol Price Change % Change
FB /quotes/zigman/9962609/composite 101.91 0.91 0.90%
AAPL /quotes/zigman/68270/composite 93.70 -0.57 -0.60%
GOOG /quotes/zigman/59527964/composite 683.11 -1.01 -0.15%
BAC /quotes/zigman/190927/composite 11.16 -0.82 -6.84%
C /quotes/zigman/5065548/composite 34.98 -2.43 -6.50%
F /quotes/zigman/264304/composite 11.17 -0.17 -1.50%
T /quotes/zigman/398198/composite 36.21 -0.22 -0.60%
BP /quotes/zigman/247026/composite 27.64 -0.40 -1.43%
GE /quotes/zigman/227468/composite 27.45 -0.85 -3.00%
Visit the quote page and your most recently viewed stocks will automatically be displayed here.
Please log in to view your watchlist
MarketWatch Portfolio

World News from MarketWatch

Rates »

5 yr CD
1.3%
2 yr CD
0.7%
1 yr CD
0.6%
MMA $10K+
0.2%
MMA $50K+
0.4%

National averages from Bankrate.com

You Don’t Need Another Credit Card, You Need A Better One.
Avg. APR Last Week 6 Months
Low Interest 11.96% 11.96% 11.62%
Business 13.12% 13.12% 12.85%
Student 13.42% 13.42% 13.14%
Balance Transfer 14.35% 14.35% 14.12%
Airline 15.17% 15.17% 15.10%
Cash Back 15.20% 15.26% 15.27%
Reward 15.25% 15.28% 15.14%
Instant Approval 18.02% 18.21% 18.00%
Bad Credit 22.56% 22.88% 22.73%
Source:CreditCards.com

SPONSORED SECTIONS

Trending Tickers
  • /quotes/zigman/627449/realtime DJIA-1.60%
  • /quotes/zigman/21587200/composite FEYE-0.48%
  • /quotes/zigman/477927/composite XBI-0.69%
  • /quotes/zigman/19622165/composite BBRY-0.38%
  • /quotes/zigman/117607/composite BIB-4.56%
X
Powered by StockTwits
Link to MarketWatch's Slice.

As of July 2, 2013, the SmartMoney content you loved now lives on MarketWatch.

MarketWatch will continue to provide the same important news and information you rely on every day. And, as a MarketWatch user, you will be able to enjoy:

  • Personalized news and quote email alerts
  • Editorial e-newsletters about personal finance, mutual funds and market-specific coverage
  • Premium newsletters by our market experts
  • Games, such as Virtual Stock Exchange and Beat the Darts
  • Free WSJ.com registration