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need to know
When do markets close for Labor Day?
ISM services index slows, but tops forecast
Jobless claims rise to two-month high
U.S. trade deficit shrinks 7.4% to $41.9 billion
L.L. Bean longtime CEO Leon Gorman dies
Treasury's Lew irked by China's FX move
Kentucky clerk jailed over marriage licenses

Six actors who were almost cast as James Bond

Oops — Rick Perry says broken clock right once a day

Sizeable outflow from China adds to fears

Ad war over oil exports heats up as vote nears

What it’s like to play tennis with a ‘smart’ racket

Tom Brady’s ‘Deflategate’ suspension overturned
The real Deflategate verdict? NFL’s in trouble

Immigration to Germany hits highest mark since 1992

Chaos at Budapest train station as migrants rush trains
Budapest and Europe face a migrant crisis
Syrian refugees reach Norway — via the Arctic
Father of drowned Syrian boy describes voyage

Gates: How we can avoid worst of climate change

Watch China’s    90-minute parade in 60 seconds
Xi talks peace, but China parade flexes power
China markets close for war anniversary

Blame Marissa Mayer for maternity-leave shrink

Karl Lagerfeld is coming to a store near you

These are the college majors that are dying

They tangled with student debt all summer
College help for low-income families

Investment risk has changed, so this must change too
Volatility is driving foreign buyers to Treasurys

The search for 1,000 angels to help women startups

43% of U.S. homes are at high risk of natural disaster

Why the U.K. Hugo Chavez will be good for its economy

Why India is worth a look if you’re cooling on China

Apple’s biggest challenge: Topping the iPhone 6
Apple set to join content contest
What to expect from the Apple event on Sept. 9
/conga/frontpage.html 354110

Markets »

109.73MDow Volume:
Avg Vol: 113.01M
Unchanged
224
Decliners
2653
Advancers
3709
Price Chg %Chg 1 Day
Range: 1 Day
  • 1 Day
  • 5 Days
  • 1 Month
  • 3 Months
  • 6 Months
  • 1 Year
  • 2 Years
Dow
/quotes/zigman/627449/realtime 16,375 +23 0.14%
Nasdaq
/quotes/zigman/12633936/realtime 4,733 -16 0.35%
S&P 500
/quotes/zigman/3870025/realtime 1,951 +2 0.12%
GlobalDow
/quotes/zigman/629063/realtime 2,326 +13 0.54%
Gold
/quotes/zigman/662444/delayed 1,125 -9 0.79%
Oil
/quotes/zigman/2331095/delayed 46.25 0.00 0.00%
FTSE 100
/quotes/zigman/3173262/delayed 6,194 +111 1.82%
DAX
/quotes/zigman/2380246/delayed 10,318 +270 2.68%
CAC 40
/quotes/zigman/3173214/delayed 4,654 +99 2.17%
FTSE MIB
/quotes/zigman/1482176/delayed 22,177 +565 2.62%
IBEX 35
/quotes/zigman/2759620/delayed 10,042 +104 1.05%
Stoxx 600
/quotes/zigman/2380150/delayed 362 +8 2.37%
Asia Dow
/quotes/zigman/6959860/realtime 2,713 +9 0.34%
Nikkei 225
/quotes/zigman/5986735/delayed 18,182 +87 0.48%
Hang Seng
/quotes/zigman/2622475/delayed 20,935 -250 1.18%
Shanghai
/quotes/zigman/1859015/delayed 3,160 -6 0.20%
Sensex
/quotes/zigman/1652085/delayed 25,765 +311 1.22%
Singapore
/quotes/zigman/1709939/delayed 2,906 +28 0.98%
Euro
/quotes/zigman/16008136/realtime/sampled 1.11 -0.01 0.90%
Yen
/quotes/zigman/16008150/realtime/sampled 120.06 -0.27 0.22%
Pound
/quotes/zigman/16008140/realtime/sampled 1.53 0.00 0.29%
Australia$
/quotes/zigman/16008115/realtime/sampled 0.70 0.00 0.28%
DXY Index
/quotes/zigman/1652083/delayed 96.34 +0.35 0.37%
WSJ $ Idx
/quotes/zigman/41508961/realtime 88.81 +0.25 0.29%
U.S. 10yr
/quotes/zigman/15866666/realtime 2.16 -0.03 1.17%
German 10y
/quotes/zigman/15866409/realtime 0.73 -0.06 7.14%
Italy 10yr
/quotes/zigman/15866497/realtime 1.92 -0.07 3.70%
Spain 10yr
/quotes/zigman/15866444/realtime 2.11 -0.04 1.85%
U.K. 10yr
/quotes/zigman/15866328/realtime 1.80 -0.02 0.97%
Japan 10yr
/quotes/zigman/15866525/realtime 0.40 +0.00 0.13%
Crude Oil
/quotes/zigman/2331095/delayed 46 0 0.00%
Gold
/quotes/zigman/662444/delayed 1,125 -9 0.79%
Corn
/quotes/zigman/7599553/delayed 362 -6 1.63%
DJIA F
/quotes/zigman/38649152/delayed 16,346 +16 0.10%
S&P F
/quotes/zigman/30356461/delayed 1,947 -1 0.03%
Silver
/quotes/zigman/3134148/delayed 15 +0 0.09%

Quotes

Symbol Price Change % Change
FB /quotes/zigman/9962609/composite 88.15 -1.74 -1.94%
AAPL /quotes/zigman/68270/composite 110.37 -1.97 -1.75%
GOOG /quotes/zigman/30194416/composite 606.25 -8.09 -1.32%
BAC /quotes/zigman/190927/composite 15.94 0.09 0.57%
C /quotes/zigman/5065548/composite 51.79 0.04 0.08%
F /quotes/zigman/264304/composite 13.84 -0.03 -0.22%
T /quotes/zigman/398198/composite 33.04 0.22 0.67%
BP /quotes/zigman/247026/composite 32.41 0.21 0.65%
GE /quotes/zigman/227468/composite 24.51 -0.06 -0.24%
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Rates »

5 yr CD
1.5%
2 yr CD
0.8%
1 yr CD
0.6%
MMA $10K+
0.3%
MMA $50K+
0.4%

National averages from Bankrate.com

You Don’t Need Another Credit Card, You Need A Better One.
Avg. APR Last Week 6 Months
Low Interest 11.62% 11.62% 11.53%
Business 12.85% 12.85% 12.85%
Student 13.14% 13.14% 13.14%
Balance Transfer 14.12% 14.12% 14.00%
Airline 15.10% 15.10% 15.15%
Reward 15.14% 15.14% 14.99%
Cash Back 15.27% 15.27% 15.26%
Instant Approval 18.00% 18.00% 17.93%
Bad Credit 22.73% 22.73% 22.48%
Source:CreditCards.com

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Pay Dirt
A daily look at what we buy, how we spend, and the companies that do right - and wrong - by their customers.

BlackBerrys Are Back, But Will Refunds Follow?

Phone companies aren’t likely to issue credit en masse, but compensation is still possible. / Getty Images

RIM says BlackBerry service has been restored, which is some comfort for the users around the world who have suffered withdrawal over the last several days. The largest telecom operator in the United Arab Emirates did say it would compensate users en masse for service interruptions, but BlackBerry users in the U.S. may not get the same treatment.

In a press conference this morning, RIM co-Chief Executive Officer Mike Lazaridis said the company has only just begun to consider compensating put-out users. “Our priority right up until this moment was making sure our system was up and running,” he said.

When service outages occur, it’s typically up to the phone companies to decide whether to compensate users who’ve been affected, says Todd Day, a mobile and wireless communications analyst at Frost & Sullivan. Typically, that would take the form of a credit to a phone bill, extra minutes or additional data use.

Telecoms outside of the UAE haven’t said whether they’ll offer refunds or credits, and in the U.S., there are a few reasons they might not: The service disruptions seem to be affecting BlackBerry Messenger and Internet browsing, which are processed by Research in Motion’s own network – not by the carriers, which provide service for phone calls. (RIM did not respond to requests for comment.) Separately, consumer contracts with carriers don’t include a guarantee of service. In other words, the phone companies don’t promise that customers’ phones will work all the time.

But the last thing carriers want is a slew of unsatisfied customers. After all, when a phone stops working, users don’t call the phone’s manufacturer, they call the phone company. And while complaining won’t restore service, it could prove fruitful. Phone companies’ customer service reps can award credits and other restitution on a case-by-case basis, says Charles Golvin, an analyst covering wireless communications for Forrester Research.

Some customers may even find hidden opportunity, Golvin says. If your contract is set to expire in the coming months, now may be a good time to ask for an early upgrade. That’s well within their power, he says. “The best advice here is, you never get what you don’t ask for,” he says.

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    • By WebOsPublisher

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    • not one thin dime will change hands as a result of all the trouble the outage caused.
      much as it is in the telcom world since 1-1-84, it’s your equipment, nope, it’s the line, nope it’s the carrier, nope it’s your equipment… it will be the same thing, it’s RIM, no it’s your ISP, nope, it’s sun spots, nope it’s RIM, nope it’s tall building, nope, you’re just out of luck.

    • Everyone who has a blackberry which uses the blackberrt services like blackberry messenger should get there credit back. Blackberry users pay money monthly, but when the blackberry service is down no one can use it which waste money.

    • Remote erase and push instead of pull is all iPhone to deal the fatal blow.

About Pay Dirt

  • Pay Dirt examines the millions of consumer decisions Americans make every day: What to buy, how much to pay, whether to rave or complain. Lead written by Quentin Fottrell, the blog examines these interactions, providing readers with news, insight and tips on shopping, spending, customer service, and companies that do right – and wrong – by their customers. Send items, questions and comments to quentin.fottrell@dowjones.com or tweet @SMPayDirt.

MarketWatch - Stock Market Quotes, Business News, Financial News
Bulletin
Investor Alert

New York Markets After Hours

need to know
When do markets close for Labor Day?
ISM services index slows, but tops forecast
Jobless claims rise to two-month high
U.S. trade deficit shrinks 7.4% to $41.9 billion
L.L. Bean longtime CEO Leon Gorman dies
Treasury's Lew irked by China's FX move
Kentucky clerk jailed over marriage licenses

Six actors who were almost cast as James Bond

Oops — Rick Perry says broken clock right once a day

Sizeable outflow from China adds to fears

Ad war over oil exports heats up as vote nears

What it’s like to play tennis with a ‘smart’ racket

Tom Brady’s ‘Deflategate’ suspension overturned
The real Deflategate verdict? NFL’s in trouble

Immigration to Germany hits highest mark since 1992

Chaos at Budapest train station as migrants rush trains
Budapest and Europe face a migrant crisis
Syrian refugees reach Norway — via the Arctic
Father of drowned Syrian boy describes voyage

Gates: How we can avoid worst of climate change

Watch China’s    90-minute parade in 60 seconds
Xi talks peace, but China parade flexes power
China markets close for war anniversary

Blame Marissa Mayer for maternity-leave shrink

Karl Lagerfeld is coming to a store near you

These are the college majors that are dying

They tangled with student debt all summer
College help for low-income families

Investment risk has changed, so this must change too
Volatility is driving foreign buyers to Treasurys

The search for 1,000 angels to help women startups

43% of U.S. homes are at high risk of natural disaster

Why the U.K. Hugo Chavez will be good for its economy

Why India is worth a look if you’re cooling on China

Apple’s biggest challenge: Topping the iPhone 6
Apple set to join content contest
What to expect from the Apple event on Sept. 9
/conga/frontpage.html 354110

Markets »

109.73MDow Volume:
Avg Vol: 113.01M
Unchanged
224
Decliners
2653
Advancers
3709
Price Chg %Chg 1 Day
Range: 1 Day
  • 1 Day
  • 5 Days
  • 1 Month
  • 3 Months
  • 6 Months
  • 1 Year
  • 2 Years
Dow
/quotes/zigman/627449/realtime 16,375 +23 0.14%
Nasdaq
/quotes/zigman/12633936/realtime 4,733 -16 0.35%
S&P 500
/quotes/zigman/3870025/realtime 1,951 +2 0.12%
GlobalDow
/quotes/zigman/629063/realtime 2,326 +13 0.54%
Gold
/quotes/zigman/662444/delayed 1,125 -9 0.79%
Oil
/quotes/zigman/2331095/delayed 46.25 0.00 0.00%
FTSE 100
/quotes/zigman/3173262/delayed 6,194 +111 1.82%
DAX
/quotes/zigman/2380246/delayed 10,318 +270 2.68%
CAC 40
/quotes/zigman/3173214/delayed 4,654 +99 2.17%
FTSE MIB
/quotes/zigman/1482176/delayed 22,177 +565 2.62%
IBEX 35
/quotes/zigman/2759620/delayed 10,042 +104 1.05%
Stoxx 600
/quotes/zigman/2380150/delayed 362 +8 2.37%
Asia Dow
/quotes/zigman/6959860/realtime 2,713 +9 0.34%
Nikkei 225
/quotes/zigman/5986735/delayed 18,182 +87 0.48%
Hang Seng
/quotes/zigman/2622475/delayed 20,935 -250 1.18%
Shanghai
/quotes/zigman/1859015/delayed 3,160 -6 0.20%
Sensex
/quotes/zigman/1652085/delayed 25,765 +311 1.22%
Singapore
/quotes/zigman/1709939/delayed 2,906 +28 0.98%
Euro
/quotes/zigman/16008136/realtime/sampled 1.11 -0.01 0.91%
Yen
/quotes/zigman/16008150/realtime/sampled 120.07 -0.26 0.22%
Pound
/quotes/zigman/16008140/realtime/sampled 1.53 0.00 0.29%
Australia$
/quotes/zigman/16008115/realtime/sampled 0.70 0.00 0.30%
DXY Index
/quotes/zigman/1652083/delayed 96.33 +0.35 0.36%
WSJ $ Idx
/quotes/zigman/41508961/realtime 88.81 +0.25 0.28%
U.S. 10yr
/quotes/zigman/15866666/realtime 2.16 -0.03 1.17%
German 10y
/quotes/zigman/15866409/realtime 0.73 -0.06 7.14%
Italy 10yr
/quotes/zigman/15866497/realtime 1.92 -0.07 3.70%
Spain 10yr
/quotes/zigman/15866444/realtime 2.11 -0.04 1.85%
U.K. 10yr
/quotes/zigman/15866328/realtime 1.80 -0.02 0.97%
Japan 10yr
/quotes/zigman/15866525/realtime 0.40 +0.00 0.13%
Crude Oil
/quotes/zigman/2331095/delayed 46 0 0.00%
Gold
/quotes/zigman/662444/delayed 1,125 -9 0.79%
Corn
/quotes/zigman/7599553/delayed 362 -6 1.63%
DJIA F
/quotes/zigman/38649152/delayed 16,346 +16 0.10%
S&P F
/quotes/zigman/30356461/delayed 1,947 -1 0.03%
Silver
/quotes/zigman/3134148/delayed 15 +0 0.09%

Quotes

Symbol Price Change % Change
FB /quotes/zigman/9962609/composite 88.15 -1.74 -1.94%
AAPL /quotes/zigman/68270/composite 110.37 -1.97 -1.75%
GOOG /quotes/zigman/30194416/composite 606.25 -8.09 -1.32%
BAC /quotes/zigman/190927/composite 15.94 0.09 0.57%
C /quotes/zigman/5065548/composite 51.79 0.04 0.08%
F /quotes/zigman/264304/composite 13.84 -0.03 -0.22%
T /quotes/zigman/398198/composite 33.04 0.22 0.67%
BP /quotes/zigman/247026/composite 32.41 0.21 0.65%
GE /quotes/zigman/227468/composite 24.51 -0.06 -0.24%
Visit the quote page and your most recently viewed stocks will automatically be displayed here.
Please log in to view your watchlist
MarketWatch Portfolio

World News from MarketWatch

Rates »

5 yr CD
1.5%
2 yr CD
0.8%
1 yr CD
0.6%
MMA $10K+
0.3%
MMA $50K+
0.4%

National averages from Bankrate.com

You Don’t Need Another Credit Card, You Need A Better One.
Avg. APR Last Week 6 Months
Low Interest 11.62% 11.62% 11.53%
Business 12.85% 12.85% 12.85%
Student 13.14% 13.14% 13.14%
Balance Transfer 14.12% 14.12% 14.00%
Airline 15.10% 15.10% 15.15%
Reward 15.14% 15.14% 14.99%
Cash Back 15.27% 15.27% 15.26%
Instant Approval 18.00% 18.00% 17.93%
Bad Credit 22.73% 22.73% 22.48%
Source:CreditCards.com

SPONSORED SECTIONS

Trending Tickers
  • /quotes/zigman/23556538/composite TWTR+1.73%
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  • /quotes/zigman/365296/composite PAY+0.58%
  • /quotes/zigman/7601800/composite JOY-14.60%
  • /quotes/zigman/157221/composite COO-0.67%
X
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