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need to know
North Korea reportedly executes top general
Chinese group bids $1.2B for Opera Software
Italy approves reforms  for small mutual banks
Walgreens may end partnership with Theranos
Cisco beats estimates and raises dividend
Amazon up after new share buyback plan
Dow, S&P's longest losing stretch in months
Dollar drops to 15-month low vs. yen
Mylan reaches $7.2 bln deal for Sweden's Meda
Burger King to sell hot dogs starting Feb. 23
U.S. government runs $55 billion budget surplus

Bass issues warning on China’s foreign cash reserves

Asahi offers  InBev $2.9B for Peroni, Grolsch

BP CEO calls for cuts to carbon emissions
Supreme Court blocks Obama’s carbon cuts

Twitter proves Wall Street critics were right
Twitter adds new timeline feature

Christie, Fiorina drop out of presidential race

Will falling oil prices bankrupt Saudis, Russians?
Cheap oil may make OPEC dominant again

Why did 2 top VC firms sell part of their stakes in Lyft?

Expedia doesn’t see Airbnb as a threat

Private-equity firms now buying back their own shares
Share buyback machine remains in overdrive

A new ‘Harry Potter’ book is coming this summer

What Apple, Amazon and Starbucks have in common

Portland Trail Blazers guards Damian Lillard and C.J. McCollum live with ... mom
Meet the NBA stars who live with their mothers

Musician Lenny Kravitz owned the 19th-century Creole cottage in the French Quarter of New Orleans from 1994 to 2012. It's now back on the market at $1.16 million.

RE/Max N.O. Properties/Mansion Global
A bona fide celebrity abode — believe it or not
London house of the week has spiritual side
S.F. real estate looked like this in 2000, too
San Diego prices sending buyers northward
Location Scouts: Insider intel from top markets

A break for zombie-fighting Amazon developers

REIT bonus targets at heart of Brixmor scandal

Burberry sues, says J.C. Penney copied its designs
NRF expects retail sales to grow 3.1% in 2016

10 essential money questions to ask yourself today

Feds have removed a roadblock to driverless cars

Why is everyone freaking out about ‘CoCos’?

If you’re bullish on oil, Chevron and Exxon are buys here
If you’re bullish on oil, these stocks are buys

Social Security in the crosshairs: replacement rates again
Stage is being set for cuts to Social Security

Tricky tax issues you should know about this year

Why you should consider retiring abroad
Finding the best places to retire abroad
Expat retirees: How life has turned out

Is it wise to hold on to cash reserves?


IRS says identity thieves breached its systems
How to know if your tax preparer is a crook
Tax software firm warns of data breach
White House's lesson about online security

Will oil get so cheap, it won’t pay to extract it?


/conga/frontpage.html 367663

Markets »

122.29MDow Volume:
Avg Vol: 131.80M
Unchanged
201
Decliners
3048
Advancers
3255
Price Chg %Chg 1 Day
Range: 1 Day
  • 1 Day
  • 5 Days
  • 1 Month
  • 3 Months
  • 6 Months
  • 1 Year
  • 2 Years
Dow
/quotes/zigman/627449/realtime 15,915 -100 0.62%
Nasdaq
/quotes/zigman/12633936/realtime 4,284 +15 0.35%
S&P 500
/quotes/zigman/3870025/realtime 1,852 0 0.02%
GlobalDow
/quotes/zigman/629063/realtime 2,082 +2 0.11%
Gold
/quotes/zigman/33772884/delayed 1,207 +12 1.00%
Oil
/quotes/zigman/2260836/delayed 26.98 -0.47 1.71%
FTSE 100
/quotes/zigman/3173262/delayed 5,672 +40 0.71%
DAX
/quotes/zigman/2380246/delayed 9,017 +138 1.55%
CAC 40
/quotes/zigman/3173214/delayed 4,061 +64 1.59%
FTSE MIB
/quotes/zigman/1482176/delayed 16,714 +801 5.03%
IBEX 35
/quotes/zigman/2759620/delayed 8,144 +216 2.73%
Stoxx 600
/quotes/zigman/2380150/delayed 315 +6 1.87%
Asia Dow
/quotes/zigman/6959860/realtime 2,438 -16 0.65%
Nikkei 225
/quotes/zigman/5986735/delayed 15,713 -372 2.31%
Hang Seng
/quotes/zigman/2622475/delayed 18,473 -815 4.22%
Shanghai
/quotes/zigman/1859015/delayed 2,763 -18 0.63%
Sensex
/quotes/zigman/1652085/delayed 23,514 -245 1.03%
Singapore
/quotes/zigman/1709939/delayed 2,559 -23 0.88%
Euro
/quotes/zigman/16008136/realtime/sampled 1.13 +0.00 0.04%
Yen
/quotes/zigman/16008150/realtime/sampled 112.63 -0.72 0.64%
Pound
/quotes/zigman/16008140/realtime/sampled 1.45 +0.00 0.08%
Australia$
/quotes/zigman/16008115/realtime/sampled 0.71 +0.00 0.01%
DXY Index
/quotes/zigman/1652083/delayed 95.75 -0.07 0.07%
WSJ $ Idx
/quotes/zigman/41508961/realtime 88.80 -0.09 0.10%
U.S. 10yr
/quotes/zigman/15866666/realtime 1.67 0.00 0.00%
German 10y
/quotes/zigman/15866409/realtime 0.24 0.00 0.00%
Italy 10yr
/quotes/zigman/15866497/realtime 1.65 0.00 0.00%
Spain 10yr
/quotes/zigman/15866444/realtime 1.72 0.00 0.00%
U.K. 10yr
/quotes/zigman/15866328/realtime 1.42 0.00 0.00%
Japan 10yr
/quotes/zigman/15866525/realtime 0.01 0.00 0.00%
Crude Oil
/quotes/zigman/2260836/delayed 27 0 1.71%
Gold
/quotes/zigman/33772884/delayed 1,207 +12 1.00%
Corn
/quotes/zigman/25518691/delayed 360 0 0.07%
DJIA F
/quotes/zigman/48241424/delayed 15,781 -85 0.54%
S&P F
/quotes/zigman/43106711/delayed 1,837 -10 0.56%
Silver
/quotes/zigman/32655632/delayed 15 +0 0.51%

Quotes

Symbol Price Change % Change
FB /quotes/zigman/9962609/composite 101.00 1.46 1.47%
AAPL /quotes/zigman/68270/composite 94.27 -0.72 -0.76%
GOOG /quotes/zigman/59527964/composite 684.12 6.01 0.89%
BAC /quotes/zigman/190927/composite 11.98 -0.22 -1.80%
C /quotes/zigman/5065548/composite 37.41 -0.10 -0.27%
F /quotes/zigman/264304/composite 11.34 -0.01 -0.09%
T /quotes/zigman/398198/composite 36.43 -0.22 -0.60%
BP /quotes/zigman/247026/composite 28.04 -0.31 -1.09%
GE /quotes/zigman/227468/composite 28.30 0.02 0.07%
Visit the quote page and your most recently viewed stocks will automatically be displayed here.
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Rates »

5 yr CD
1.3%
2 yr CD
0.7%
1 yr CD
0.5%
MMA $10K+
0.2%
MMA $50K+
0.4%

National averages from Bankrate.com

You Don’t Need Another Credit Card, You Need A Better One.
Avg. APR Last Week 6 Months
Low Interest 11.96% 11.96% 11.62%
Business 13.12% 13.12% 12.85%
Student 13.42% 13.42% 13.14%
Balance Transfer 14.35% 14.35% 14.12%
Airline 15.17% 15.17% 15.10%
Cash Back 15.20% 15.26% 15.27%
Reward 15.25% 15.28% 15.14%
Instant Approval 18.02% 18.21% 18.00%
Bad Credit 22.56% 22.88% 22.73%
Source:CreditCards.com

SPONSORED SECTIONS

Trending Tickers
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  • /quotes/zigman/41663/composite GLD+0.77%
  • /quotes/zigman/3059264/composite DUST-6.14%
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SmartMoney Blogs

Pay Dirt
A daily look at what we buy, how we spend, and the companies that do right - and wrong - by their customers.

Why Positive Yelp Reviews Do More Than Nasty Ones

iStockphoto
The Russian Tea Room: Reviewers on Yelp even post their feedback from the restaurant.

You – yes, you – have the power. Food lovers may have good cause to pay attention to public reviews on Yelp.com even when they are positive, according to new research. The power of the “troll,” those anonymous reviewers who leave nasty reviews, may be waning.

Nice-as-pie reviewers on Yelp may be more reliable than you think, according to a new study conducted by Harvard Business School. They are actually more likely to leave thoughtful, positive reviews on Yelp, says Michael Luca, author of “Reviews, Reputation, and Revenue: The Case of Yelp.com.” Luca combined reviews from Yelp and restaurant data from the Washington State Department of Revenue: A one-star increase on Yelp’s five-star review system can boost restaurant sales by 5%-9%, Luca says. He says Yelp has successfully created a social network where people are encouraged to identify themselves and post descriptive reviews rather than vent. “You can get some fake reviewers,” he says, “but at least you can say, ‘This other guy thought this particular dish was good.’”

Restaurants may have reason to worry from the quality and quantity of Yelp’s reviews. He says 70% of restaurants in many urban areas are covered by Yelp. “You simply could not pay an expert critic to write that number of reviews,” he says. Ken Biberaj, vice-president of The Russian Tea Room in New York, says people “yelp” as soon as their food arrives: “We take our Yelp reviews very seriously and are quite aware that people trust those they believe to be their peers much more than one person who is branded as an expert.” (Yelp declined to comment.)  The National Restaurant Association says its research shows that 25% of American adults are likely to use consumer-driven sites, while nine out of ten people rely on recommendations from families and friends.

Still, Luca’s study contradicts those who allege that restaurateurs influence reviews of their own restaurants. A case in point: “The Mystery of the Cupcake Batter Mix.” As Pay Dirt recently reported, a reviewer on Yelp gave a cupcake shop two thumbs up – then unceremoniously changed his tune and gave the same shop two thumbs down. Was the batter homemade or readymade? Was the reviewer a friend or enemy of the owner? Should we eat there? We may never know. But Luca says these are the exception rather than the rule. “One nasty review kind of gets swamped,” he says.

Have you ever gone to Yelp for help?

Comments

We welcome thoughtful comments from readers. Please comply with our guidelines. Our blogs do not require the use of your real name.

Comments (2 of 2)

View all Comments »
    • Our family has been in the construction industry since the mid 70′s. We have a strong client base, and a A+ BBB rating. If it wasn’t for one customer trying to blackmail us into giving their money back we would have never had a single negative comment on this site, but the problem really begins when YELP filters out stuff that they don’t like. It appears they don’t make money on good news so they remove the good stuff and leave one bad comment for the world to see.
      When we complained, they said it is a free country and they can pick and choose the comments that promotes more traffic to their site. We cannot speak with them on the phone, and we continuously get auto form letter replies, which state that they can “at will” slander anyone that they want without reprisal.
      We don’t like bottom feeders who make money off slandering other businesses. If you are feed up with this company email us at yelp_filter@yahoo.com. I we start a chain letter, to all the companies that yelp has slandered and then we can stop this company from making money off of us. All that we ask is that each owner contact 5 other disgruntled yelp owners, and those people contact five owners… et cetera. It will build to a formable group.

    • We have something like that in Hong Kong– Open Rice, meaning “time to eat”. It’s rapidly spreading to Mainland China. includes directions to get to the place, spending per head, photos. Also cooking tips and recipes sharing.

About Pay Dirt

  • Pay Dirt examines the millions of consumer decisions Americans make every day: What to buy, how much to pay, whether to rave or complain. Lead written by Quentin Fottrell, the blog examines these interactions, providing readers with news, insight and tips on shopping, spending, customer service, and companies that do right – and wrong – by their customers. Send items, questions and comments to quentin.fottrell@dowjones.com or tweet @SMPayDirt.

MarketWatch - Stock Market Quotes, Business News, Financial News
Bulletin
Investor Alert

London Markets Open in:

need to know
North Korea reportedly executes top general
Chinese group bids $1.2B for Opera Software
Italy approves reforms  for small mutual banks
Walgreens may end partnership with Theranos
Cisco beats estimates and raises dividend
Amazon up after new share buyback plan
Dow, S&P's longest losing stretch in months
Dollar drops to 15-month low vs. yen
Mylan reaches $7.2 bln deal for Sweden's Meda
Burger King to sell hot dogs starting Feb. 23
U.S. government runs $55 billion budget surplus

Bass issues warning on China’s foreign cash reserves

Asahi offers  InBev $2.9B for Peroni, Grolsch

BP CEO calls for cuts to carbon emissions
Supreme Court blocks Obama’s carbon cuts

Twitter proves Wall Street critics were right
Twitter adds new timeline feature

Christie, Fiorina drop out of presidential race

Will falling oil prices bankrupt Saudis, Russians?
Cheap oil may make OPEC dominant again

Why did 2 top VC firms sell part of their stakes in Lyft?

Expedia doesn’t see Airbnb as a threat

Private-equity firms now buying back their own shares
Share buyback machine remains in overdrive

A new ‘Harry Potter’ book is coming this summer

What Apple, Amazon and Starbucks have in common

Portland Trail Blazers guards Damian Lillard and C.J. McCollum live with ... mom
Meet the NBA stars who live with their mothers

Musician Lenny Kravitz owned the 19th-century Creole cottage in the French Quarter of New Orleans from 1994 to 2012. It's now back on the market at $1.16 million.

RE/Max N.O. Properties/Mansion Global
A bona fide celebrity abode — believe it or not
London house of the week has spiritual side
S.F. real estate looked like this in 2000, too
San Diego prices sending buyers northward
Location Scouts: Insider intel from top markets

A break for zombie-fighting Amazon developers

REIT bonus targets at heart of Brixmor scandal

Burberry sues, says J.C. Penney copied its designs
NRF expects retail sales to grow 3.1% in 2016

10 essential money questions to ask yourself today

Feds have removed a roadblock to driverless cars

Why is everyone freaking out about ‘CoCos’?

If you’re bullish on oil, Chevron and Exxon are buys here
If you’re bullish on oil, these stocks are buys

Social Security in the crosshairs: replacement rates again
Stage is being set for cuts to Social Security

Tricky tax issues you should know about this year

Why you should consider retiring abroad
Finding the best places to retire abroad
Expat retirees: How life has turned out

Is it wise to hold on to cash reserves?


IRS says identity thieves breached its systems
How to know if your tax preparer is a crook
Tax software firm warns of data breach
White House's lesson about online security

Will oil get so cheap, it won’t pay to extract it?


/conga/frontpage.html 367663

Markets »

122.29MDow Volume:
Avg Vol: 131.80M
Unchanged
201
Decliners
3048
Advancers
3255
Price Chg %Chg 1 Day
Range: 1 Day
  • 1 Day
  • 5 Days
  • 1 Month
  • 3 Months
  • 6 Months
  • 1 Year
  • 2 Years
Dow
/quotes/zigman/627449/realtime 15,915 -100 0.62%
Nasdaq
/quotes/zigman/12633936/realtime 4,284 +15 0.35%
S&P 500
/quotes/zigman/3870025/realtime 1,852 0 0.02%
GlobalDow
/quotes/zigman/629063/realtime 2,082 +2 0.11%
Gold
/quotes/zigman/33772884/delayed 1,207 +12 1.03%
Oil
/quotes/zigman/2260836/delayed 26.98 -0.47 1.71%
FTSE 100
/quotes/zigman/3173262/delayed 5,672 +40 0.71%
DAX
/quotes/zigman/2380246/delayed 9,017 +138 1.55%
CAC 40
/quotes/zigman/3173214/delayed 4,061 +64 1.59%
FTSE MIB
/quotes/zigman/1482176/delayed 16,714 +801 5.03%
IBEX 35
/quotes/zigman/2759620/delayed 8,144 +216 2.73%
Stoxx 600
/quotes/zigman/2380150/delayed 315 +6 1.87%
Asia Dow
/quotes/zigman/6959860/realtime 2,438 -16 0.65%
Nikkei 225
/quotes/zigman/5986735/delayed 15,713 -372 2.31%
Hang Seng
/quotes/zigman/2622475/delayed 18,476 -812 4.21%
Shanghai
/quotes/zigman/1859015/delayed 2,763 -18 0.63%
Sensex
/quotes/zigman/1652085/delayed 23,517 -242 1.02%
Singapore
/quotes/zigman/1709939/delayed 2,561 -22 0.83%
Euro
/quotes/zigman/16008136/realtime/sampled 1.13 +0.00 0.04%
Yen
/quotes/zigman/16008150/realtime/sampled 112.64 -0.71 0.63%
Pound
/quotes/zigman/16008140/realtime/sampled 1.45 +0.00 0.07%
Australia$
/quotes/zigman/16008115/realtime/sampled 0.71 0.00 0.00%
DXY Index
/quotes/zigman/1652083/delayed 95.75 -0.07 0.07%
WSJ $ Idx
/quotes/zigman/41508961/realtime 88.80 -0.09 0.10%
U.S. 10yr
/quotes/zigman/15866666/realtime 1.67 0.00 0.00%
German 10y
/quotes/zigman/15866409/realtime 0.24 0.00 0.00%
Italy 10yr
/quotes/zigman/15866497/realtime 1.65 0.00 0.00%
Spain 10yr
/quotes/zigman/15866444/realtime 1.72 0.00 0.00%
U.K. 10yr
/quotes/zigman/15866328/realtime 1.42 0.00 0.00%
Japan 10yr
/quotes/zigman/15866525/realtime 0.01 0.00 0.00%
Crude Oil
/quotes/zigman/2260836/delayed 27 0 1.71%
Gold
/quotes/zigman/33772884/delayed 1,207 +12 1.03%
Corn
/quotes/zigman/25518691/delayed 360 0 0.07%
DJIA F
/quotes/zigman/48241424/delayed 15,779 -87 0.55%
S&P F
/quotes/zigman/43106711/delayed 1,837 -10 0.54%
Silver
/quotes/zigman/32655632/delayed 15 +0 0.51%

Quotes

Symbol Price Change % Change
FB /quotes/zigman/9962609/composite 101.00 1.46 1.47%
AAPL /quotes/zigman/68270/composite 94.27 -0.72 -0.76%
GOOG /quotes/zigman/59527964/composite 684.12 6.01 0.89%
BAC /quotes/zigman/190927/composite 11.98 -0.22 -1.80%
C /quotes/zigman/5065548/composite 37.41 -0.10 -0.27%
F /quotes/zigman/264304/composite 11.34 -0.01 -0.09%
T /quotes/zigman/398198/composite 36.43 -0.22 -0.60%
BP /quotes/zigman/247026/composite 28.04 -0.31 -1.09%
GE /quotes/zigman/227468/composite 28.30 0.02 0.07%
Visit the quote page and your most recently viewed stocks will automatically be displayed here.
Please log in to view your watchlist
MarketWatch Portfolio

World News from MarketWatch

Rates »

5 yr CD
1.3%
2 yr CD
0.7%
1 yr CD
0.5%
MMA $10K+
0.2%
MMA $50K+
0.4%

National averages from Bankrate.com

You Don’t Need Another Credit Card, You Need A Better One.
Avg. APR Last Week 6 Months
Low Interest 11.96% 11.96% 11.62%
Business 13.12% 13.12% 12.85%
Student 13.42% 13.42% 13.14%
Balance Transfer 14.35% 14.35% 14.12%
Airline 15.17% 15.17% 15.10%
Cash Back 15.20% 15.26% 15.27%
Reward 15.25% 15.28% 15.14%
Instant Approval 18.02% 18.21% 18.00%
Bad Credit 22.56% 22.88% 22.73%
Source:CreditCards.com

SPONSORED SECTIONS

Trending Tickers
  • /quotes/zigman/118681/composite TSLA-3.09%
  • /quotes/zigman/59392505/composite NUGT+6.22%
  • /quotes/zigman/41663/composite GLD+0.77%
  • /quotes/zigman/3059264/composite DUST-6.14%
  • /quotes/zigman/112431/composite CLDX-7.59%
X
Powered by StockTwits
Link to MarketWatch's Slice.

As of July 2, 2013, the SmartMoney content you loved now lives on MarketWatch.

MarketWatch will continue to provide the same important news and information you rely on every day. And, as a MarketWatch user, you will be able to enjoy:

  • Personalized news and quote email alerts
  • Editorial e-newsletters about personal finance, mutual funds and market-specific coverage
  • Premium newsletters by our market experts
  • Games, such as Virtual Stock Exchange and Beat the Darts
  • Free WSJ.com registration