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UPS Cuts Delivery Window To 2 Hours for $40 A Year

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For anyone who lives in a city or an apartment, receiving a UPS package is a major hassle that could involve you taking an entire day off work.

Up until now, you weren’t told what time your package would arrive and – after three missed deliveries by UPS – your package would be returned to the warehouse for collection. Scott Davis, the chairman and CEO of the Atlanta-based company, arrived in New York on Wednesday to announce: “We’re making the delivery notice extinct.”

It’s a big promise. And one that comes at a price.

Here’s how it works: For free, customers with a tracking number can sign up to receive a text message or email the day before their delivery to get a 4-hour delivery window. For $5 per delivery, customers may re-route a package to another location or a nearby UPS office before the first delivery attempt. (Customers do this already, but only after a delivery attempt has been made.) And for a flat $40 annual fee, customers may choose their own two-hour window. If UPS delivers within that two-hour window, it will charge you an extra $5; if they miss the time slot, well, no charge.

The company even poked fun at itself by playing journalists a video by the satirical website CollegeHumor.com about a failed UPS delivery: A frustrated customer sees a note on her door and says, “Attempted delivery three times? I was only gone 20 minutes.”

When asked if a one-hour window would not have been better for most dual income families and single-person households – given that’s the time most people have for lunch – Davis said, “It’s a good compromise.”

As Pay Dirt reported in May, the delivery of an Overstock.com mattress by UPS can be a time-consuming and complex process. Do you think the new UPS service will help you kiss (missed) delivery notes goodbye?

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    • Great, UPS has done it again! but the question is at whose cost? When I read the news I thought it was odd. Those UPS Stores do not belong to the Giant Shipping company itself; I honestly can’t imagine how these stores will be able to hold those packages. And for $5.00?such a great deal? how much do you think the store owner get paid for receiving those packages? just like Subways, or BaskinRobbins when the Corp. having promotion they are not making any profit. So sad, so many of them had to close their door. I am trying to be a better and responsible consumer; I try to shop locally not online and supporting my local businesses and jobs. I hope that others will do the same.

    • Love the service upgrade. UPS keeps getting better and better!

About Pay Dirt

  • Pay Dirt examines the millions of consumer decisions Americans make every day: What to buy, how much to pay, whether to rave or complain. Lead written by Quentin Fottrell, the blog examines these interactions, providing readers with news, insight and tips on shopping, spending, customer service, and companies that do right – and wrong – by their customers. Send items, questions and comments to quentin.fottrell@dowjones.com or tweet @SMPayDirt.

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