By Quentin Fottrell
For anyone who lives in a city or an apartment, receiving a UPS package is a major hassle that could involve you taking an entire day off work.
Up until now, you weren’t told what time your package would arrive and – after three missed deliveries by UPS – your package would be returned to the warehouse for collection. Scott Davis, the chairman and CEO of the Atlanta-based company, arrived in New York on Wednesday to announce: “We’re making the delivery notice extinct.”
It’s a big promise. And one that comes at a price.
Here’s how it works: For free, customers with a tracking number can sign up to receive a text message or email the day before their delivery to get a 4-hour delivery window. For $5 per delivery, customers may re-route a package to another location or a nearby UPS office before the first delivery attempt. (Customers do this already, but only after a delivery attempt has been made.) And for a flat $40 annual fee, customers may choose their own two-hour window. If UPS delivers within that two-hour window, it will charge you an extra $5; if they miss the time slot, well, no charge.
The company even poked fun at itself by playing journalists a video by the satirical website CollegeHumor.com about a failed UPS delivery: A frustrated customer sees a note on her door and says, “Attempted delivery three times? I was only gone 20 minutes.”
When asked if a one-hour window would not have been better for most dual income families and single-person households – given that’s the time most people have for lunch – Davis said, “It’s a good compromise.”
As Pay Dirt reported in May, the delivery of an Overstock.com mattress by UPS can be a time-consuming and complex process. Do you think the new UPS service will help you kiss (missed) delivery notes goodbye?