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Looks like time for bottom fishing in U.S. stocks

Stocks will likely be higher in six months
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5 signs we’re in a bear market

What ‘affordable’ Tesla Model 3 means for buyers
What the ‘affordable’ Tesla Model 3 rollout means for car buyers Getty Images
Tesla predicts rosy 2016 —can Musk deliver?

Why you probably won’t see 99-cents-a-gallon gas
 Getty Images

The top 10 tax havens for individuals in the world
 Shutterstock.com
Watch out for these tricky tax issues this year

ECB may finally deal death blow to the €500 note
An anti-austerity protester burns a euro note during a demonstration outside the European Union (EU) offices in Athens, Greece June 28, 2015.  Reuters

Burger King’s hot dog plan is crazy, and may work
Burger King to make its biggest menu change yet  Getty Images

I want my disabled sister out of our family home
I want my disabled sister out of our family home Terrence Horan/MarketWatch

Why did feds do so little to aid homeowners in crisis?
 Getty Images
U.S. cities with the most, least vacant housing
Location Scouts: Insider intel from top markets

$25 standing desk: So cheap it's worth a try

This stock-market rout is making Peter Schiff giddy
Peter Schiff, president and chief global strategist of Euro Pacific Capital Inc., speaks at the Bloomberg Link China Investment Strategies conference in New York, U.S., on Wednesday, Feb. 2, 2011. The conference features foreign investors who are currently active in China discussing key topics for investing in the country. Photographer: Jin Lee/Bloomberg *** Local Caption *** Peter SchiffPeter Schiff, president and chief global strategist at Euro Pacific Capital, speaks at the Bloomberg Link China Investment Strategies conference in New York, U.S., on Wednesday, Feb. 2, 2011. The conference features foreign investors who are currently active in China discussing key topics for investing in the country. Photographer: Jin Lee/Bloomberg *** Local Caption *** Peter Schiff  Bloomberg

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Jason Notte: Beer’s incessant infighting clouds the big picture CBS Sports

Don’t get smoked by your marijuana investment
Don't get smoked by your marijuana investment Getty Images

need to know
Retail sales increase 0.2% in January
Import prices drop 1.1% on cheaper oil
Europe stocks rebound | FTSE 100 flies
German GDP grows 0.3% as exports decline
Nikkei posts worst weekly drop since 2008
Clinton, Sanders clash over costs at debate
Uber to pay riders millions to settle safety suits
Oil jumps nearly 5% after OPEC jawboning

LONDON - SEPTEMBER 15:  A financial news update in Canary Wharf on September 15, 2008 in London, England. The fourth largest American investment bank has announced that it's filing for bankruptcy protection during a growing financial crisis.  (Photo by Cate Gillon/Getty Images)
Is it 2008 all over again? (And what to expect if it is)

CEO Jamie Dimon’s $26 million bet on J.P. Morgan
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Big banks are fleeing the mortgage market
Big banks are fleeing the mortgage market

Think like Buffett, and buy what's ugly
Think like Buffett, and buy what's ugly


5 things to know about the Costco and AmEx breakup

U.S., Russia agree to Syrian cease-fire

Will falling oil prices bankrupt Saudis, Russians?
Cheap oil may make OPEC dominant again
As oil revenue drops, Gulf states ponder taxes
Will oil get so cheap, it won’t pay to extract it?

How to buy a used car
How you should buy a used car



Japan warns investors about surging yen

Chart shows moment BOJ drove the yen lower
Japan will 'act appropriately' over yen: fin. min .
Worried about the stock market? Watch yen
North Korea reportedly executed top general

Time for a coordinated response to China’s yuan

Sweden’s negative  rate isn’t as scary as it appears
Which of Europe’s PIIGs might be set to fly?

Have central banks lost market credibility?

Yellen in Senate: Stock swoon not Fed's  fault

Boeing has long history of probes on accounting
Boeing's stock plunge of historic proportions

Pandora’s spending plans dismay investors

Only biotech companies have braved IPO market this year — with insider help
Only biotech firms have braved this IPO market

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Most popular new iOS emoji? Eye roll, please ...

 
Trust the BLS more than the Dow: top economist

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6 perfect roles for Martin Shkreli, Hollywood’s next leading man
6 movie roles that are perfect for Martin Shkreli
There’s a ‘Jane’ in nearly all Hollywood scripts

/conga/frontpage.html 367818

Markets »

30.16MDow Volume:
Avg Vol: 132.13M
Unchanged
155
Decliners
1905
Advancers
4089
Price Chg %Chg 1 Day
Range: 1 Day
  • 1 Day
  • 5 Days
  • 1 Month
  • 3 Months
  • 6 Months
  • 1 Year
  • 2 Years
Dow
/quotes/zigman/627449/realtime 15,829 +169 1.08%
Nasdaq
/quotes/zigman/12633936/realtime 4,288 +21 0.49%
S&P 500
/quotes/zigman/3870025/realtime 1,846 +17 0.94%
GlobalDow
/quotes/zigman/629063/realtime 2,055 +8 0.38%
Gold
/quotes/zigman/33772884/delayed 1,238 -10 0.83%
Oil
/quotes/zigman/2260836/delayed 28.54 +2.33 8.89%
FTSE 100
/quotes/zigman/3173262/delayed 5,670 +134 2.41%
DAX
/quotes/zigman/2380246/delayed 8,928 +175 2.00%
CAC 40
/quotes/zigman/3173214/delayed 3,974 +78 1.99%
FTSE MIB
/quotes/zigman/1482176/delayed 16,368 +595 3.77%
IBEX 35
/quotes/zigman/2759620/delayed 7,879 +132 1.71%
Stoxx 600
/quotes/zigman/2380150/delayed 311 +8 2.47%
Asia Dow
/quotes/zigman/6959860/realtime 2,388 -49 1.99%
Nikkei 225
/quotes/zigman/5986735/delayed 14,953 -761 4.84%
Hang Seng
/quotes/zigman/2622475/delayed 18,320 -226 1.22%
Shanghai
/quotes/zigman/1859015/delayed 2,763 -18 0.63%
Sensex
/quotes/zigman/1652085/delayed 22,986 +34 0.15%
Singapore
/quotes/zigman/1709939/delayed 2,540 +2 0.07%
Euro
/quotes/zigman/16008136/realtime/sampled 1.12 -0.01 0.66%
Yen
/quotes/zigman/16008150/realtime/sampled 112.82 +0.39 0.35%
Pound
/quotes/zigman/16008140/realtime/sampled 1.45 0.00 0.03%
Australia$
/quotes/zigman/16008115/realtime/sampled 0.71 0.00 0.48%
DXY Index
/quotes/zigman/1652083/delayed 96.08 +0.48 0.50%
WSJ $ Idx
/quotes/zigman/41508961/realtime 89.06 +0.29 0.33%
U.S. 10yr
/quotes/zigman/15866666/realtime 1.71 +0.04 2.68%
German 10y
/quotes/zigman/15866409/realtime 0.24 +0.05 27.47%
Italy 10yr
/quotes/zigman/15866497/realtime 1.65 -0.07 3.98%
Spain 10yr
/quotes/zigman/15866444/realtime 1.74 -0.03 1.67%
U.K. 10yr
/quotes/zigman/15866328/realtime 1.38 +0.08 5.98%
Japan 10yr
/quotes/zigman/15866525/realtime 0.08 +0.06 442.45%
Crude Oil
/quotes/zigman/2260836/delayed 29 +2 8.89%
Gold
/quotes/zigman/33772884/delayed 1,238 -10 0.83%
Corn
/quotes/zigman/25518691/delayed 361 +0 0.07%
DJIA F
/quotes/zigman/48241424/delayed 15,785 +173 1.11%
S&P F
/quotes/zigman/43106711/delayed 1,844 +20 1.08%
Silver
/quotes/zigman/32655632/delayed 16 0 0.12%

Quotes

Symbol Price Change % Change
FB /quotes/zigman/9962609/composite 102.52 0.61 0.60%
AAPL /quotes/zigman/68270/composite 93.22 -0.48 -0.51%
GOOG /quotes/zigman/59527964/composite 681.76 -1.35 -0.20%
BAC /quotes/zigman/190927/composite 11.52 0.36 3.18%
C /quotes/zigman/5065548/composite 36.81 1.83 5.23%
F /quotes/zigman/264304/composite 11.30 0.13 1.12%
T /quotes/zigman/398198/composite 36.27 0.06 0.18%
BP /quotes/zigman/247026/composite 28.46 0.82 2.95%
GE /quotes/zigman/227468/composite 27.92 0.47 1.71%
Visit the quote page and your most recently viewed stocks will automatically be displayed here.
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Rates »

5 yr CD
1.3%
2 yr CD
0.7%
1 yr CD
0.6%
MMA $10K+
0.2%
MMA $50K+
0.4%

National averages from Bankrate.com

You Don’t Need Another Credit Card, You Need A Better One.
Avg. APR Last Week 6 Months
Low Interest 11.96% 11.96% 11.62%
Business 13.12% 13.12% 12.85%
Student 13.42% 13.42% 13.14%
Balance Transfer 14.35% 14.35% 14.12%
Airline 15.17% 15.17% 15.10%
Cash Back 15.20% 15.26% 15.27%
Reward 15.25% 15.28% 15.14%
Instant Approval 18.02% 18.21% 18.00%
Bad Credit 22.56% 22.88% 22.73%
Source:CreditCards.com

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Pay Dirt
A daily look at what we buy, how we spend, and the companies that do right - and wrong - by their customers.

How Fast Can You Reach Your Broker?

On days like this, nervous investors reach out to their brokers. With U.S. stocks falling in volatile trading Monday, Pay Dirt contacted some of the biggest brokerage firms by phone and email to see how fast they were in responding to our queries.

iStockphoto

Our telephone response times are listed in order of speed:

E-trade: 40 seconds.

Trade King: 55 seconds.

Vanguard: 50 seconds.

Options Xpress: 1 minute.

Fidelity Investments: 3 minutes, 25 seconds.

Sharebuilder: 4 minutes.

Spokespeople for 5 of the 6 brokers said they experienced an unusually high volume of calls today and had hired extra telephone staff. Sharebuilder spokeswoman Cathy MacFarlane says, “It’s all hands on deck. We’ve had one of the heaviest trading days since 2008.”

Fidelity spokesman Adam Banker says it received a “very high volume” of calls and managed the volume well given the circumstances. OptionsXpress is not making comment to the media about its business due to the takeover by Charles Schwab.

Alison Cahill, a spokeswoman for E-Trade says the company has invested in both technology and talent to improve customer service. TradeKing spokeswoman Kathy Wilson says Monday was one of the busiest days in its history and says it answered 80% of calls in 30 seconds or less.

Warning: it makes sense to call rather than email your broker questions. TradeKing says it aims to respond to every email within 2 hours. But Sharebuilder pledges to “craft a response” within 1-2 business days; the site adds, “In the meantime, we kindly ask you to sit tight.”

Pay Dirt readers, what kind of wait time do you think is appropriate on a day like today?

(This post was updated with response from the brokers.)

Comments

We welcome thoughtful comments from readers. Please comply with our guidelines. Our blogs do not require the use of your real name.

Comments (5 of 7)

View all Comments »
    • Whether you are trading stcoks, commodities, futures, options, or all of these, TerraNova is the only one that you can trade everything, real time, online, direct access. A lot of online brokerages claim to give you direct access, but if they take more than a second to execute your trade, it ain’t direct.Find the articles online, or in the trade magazines, that have evaluated and compared online brokerages. I found a good one online in Barron’s.This is worth putting a little time and effort into, because it’s a pain to switch, so once you choose, you’re kinda stuck with it. Townsend Electronics, the Parent company of TerraNova, are the people that digitized and electronified the Nasdaq. They are technological industry leaders and have a powerful and well built trading system. I use RealTick at TerraNovaOnline, but it costs $ 275/mo. I think the Investor package is free to use, and just uses one screen. What you should try is a free trial of their Investor platform. You only get one window to trade from. Their rates are good also, but of course, it depends on how often you trade. It will take you months to learn all the bells and whistles of what this program can do.The other top-of-the line program is TradeStation, but it costs big bucks to join and operate. Some people consider it the Cadillac of trading and technical analysis. TerraNova is the home of the Day Trader, so they think nothing of you making several hundred trades a day. You don’t have to do that, but it’s okay here if you do.

    • Citigroup should be on the list.try getting in touch with one of them.Plan for a day

    • There is a reason for cheap trades at Scottrade. They go cheap on server numbers so when trading volumes are high when the market is tanking, you cannot get its trading site to load so you can sell to avert a big loss. You are forced to lump it. Also very bad……its sell stops have to be set at 10 cents below bid.

      On my Schwab accounts, plenty of servers handle trading crunches easily and I can always get on its trading site immediately, and sell stops can be set at market so they execute faster and higher than those forced on us by Scottrade. And, my trades cost the same as Scottrade charges.

      You get what you pay for, once again and always. Disclaimer: I have accounts with both brokers(but soon will quit Scottrade).

    • Depends what number you call for Fidelity. They have premium services numbers for their “special” clients that get answered much more quickly in general, and are staffed with sharper folks.

    • Who cares about the wait time? The advice they give you will likely be worthless anyway.

About Pay Dirt

  • Pay Dirt examines the millions of consumer decisions Americans make every day: What to buy, how much to pay, whether to rave or complain. Lead written by Quentin Fottrell, the blog examines these interactions, providing readers with news, insight and tips on shopping, spending, customer service, and companies that do right – and wrong – by their customers. Send items, questions and comments to quentin.fottrell@dowjones.com or tweet @SMPayDirt.

MarketWatch - Stock Market Quotes, Business News, Financial News
Bulletin
Investor Alert

London Markets Close in:

Looks like time for bottom fishing in U.S. stocks

Stocks will likely be higher in six months
The Dow’s downtrend is now official
5 signs we’re in a bear market

What ‘affordable’ Tesla Model 3 means for buyers
What the ‘affordable’ Tesla Model 3 rollout means for car buyers Getty Images
Tesla predicts rosy 2016 —can Musk deliver?

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The top 10 tax havens for individuals in the world
 Shutterstock.com
Watch out for these tricky tax issues this year

ECB may finally deal death blow to the €500 note
An anti-austerity protester burns a euro note during a demonstration outside the European Union (EU) offices in Athens, Greece June 28, 2015.  Reuters

Burger King’s hot dog plan is crazy, and may work
Burger King to make its biggest menu change yet  Getty Images

I want my disabled sister out of our family home
I want my disabled sister out of our family home Terrence Horan/MarketWatch

Why did feds do so little to aid homeowners in crisis?
 Getty Images
U.S. cities with the most, least vacant housing
Location Scouts: Insider intel from top markets

$25 standing desk: So cheap it's worth a try

This stock-market rout is making Peter Schiff giddy
Peter Schiff, president and chief global strategist of Euro Pacific Capital Inc., speaks at the Bloomberg Link China Investment Strategies conference in New York, U.S., on Wednesday, Feb. 2, 2011. The conference features foreign investors who are currently active in China discussing key topics for investing in the country. Photographer: Jin Lee/Bloomberg *** Local Caption *** Peter SchiffPeter Schiff, president and chief global strategist at Euro Pacific Capital, speaks at the Bloomberg Link China Investment Strategies conference in New York, U.S., on Wednesday, Feb. 2, 2011. The conference features foreign investors who are currently active in China discussing key topics for investing in the country. Photographer: Jin Lee/Bloomberg *** Local Caption *** Peter Schiff  Bloomberg

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Don't get smoked by your marijuana investment Getty Images

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German GDP grows 0.3% as exports decline
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Will falling oil prices bankrupt Saudis, Russians?
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Time for a coordinated response to China’s yuan

Sweden’s negative  rate isn’t as scary as it appears
Which of Europe’s PIIGs might be set to fly?

Have central banks lost market credibility?

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There’s a ‘Jane’ in nearly all Hollywood scripts

/conga/frontpage.html 367818

Markets »

30.17MDow Volume:
Avg Vol: 132.13M
Unchanged
150
Decliners
1903
Advancers
4088
Price Chg %Chg 1 Day
Range: 1 Day
  • 1 Day
  • 5 Days
  • 1 Month
  • 3 Months
  • 6 Months
  • 1 Year
  • 2 Years
Dow
/quotes/zigman/627449/realtime 15,829 +169 1.08%
Nasdaq
/quotes/zigman/12633936/realtime 4,288 +21 0.49%
S&P 500
/quotes/zigman/3870025/realtime 1,846 +17 0.94%
GlobalDow
/quotes/zigman/629063/realtime 2,055 +8 0.38%
Gold
/quotes/zigman/33772884/delayed 1,238 -10 0.79%
Oil
/quotes/zigman/2260836/delayed 28.53 +2.32 8.85%
FTSE 100
/quotes/zigman/3173262/delayed 5,670 +133 2.40%
DAX
/quotes/zigman/2380246/delayed 8,928 +175 2.00%
CAC 40
/quotes/zigman/3173214/delayed 3,974 +78 1.99%
FTSE MIB
/quotes/zigman/1482176/delayed 16,362 +589 3.73%
IBEX 35
/quotes/zigman/2759620/delayed 7,879 +133 1.71%
Stoxx 600
/quotes/zigman/2380150/delayed 311 +8 2.47%
Asia Dow
/quotes/zigman/6959860/realtime 2,388 -49 1.99%
Nikkei 225
/quotes/zigman/5986735/delayed 14,953 -761 4.84%
Hang Seng
/quotes/zigman/2622475/delayed 18,320 -226 1.22%
Shanghai
/quotes/zigman/1859015/delayed 2,763 -18 0.63%
Sensex
/quotes/zigman/1652085/delayed 22,986 +34 0.15%
Singapore
/quotes/zigman/1709939/delayed 2,540 +2 0.07%
Euro
/quotes/zigman/16008136/realtime/sampled 1.12 -0.01 0.68%
Yen
/quotes/zigman/16008150/realtime/sampled 112.84 +0.41 0.36%
Pound
/quotes/zigman/16008140/realtime/sampled 1.45 0.00 0.02%
Australia$
/quotes/zigman/16008115/realtime/sampled 0.71 0.00 0.46%
DXY Index
/quotes/zigman/1652083/delayed 96.08 +0.48 0.50%
WSJ $ Idx
/quotes/zigman/41508961/realtime 89.06 +0.29 0.33%
U.S. 10yr
/quotes/zigman/15866666/realtime 1.71 +0.04 2.68%
German 10y
/quotes/zigman/15866409/realtime 0.24 +0.05 28.57%
Italy 10yr
/quotes/zigman/15866497/realtime 1.65 -0.07 3.82%
Spain 10yr
/quotes/zigman/15866444/realtime 1.74 -0.03 1.59%
U.K. 10yr
/quotes/zigman/15866328/realtime 1.38 +0.08 6.14%
Japan 10yr
/quotes/zigman/15866525/realtime 0.08 +0.06 442.45%
Crude Oil
/quotes/zigman/2260836/delayed 29 +2 8.85%
Gold
/quotes/zigman/33772884/delayed 1,238 -10 0.79%
Corn
/quotes/zigman/25518691/delayed 361 +1 0.14%
DJIA F
/quotes/zigman/48241424/delayed 15,773 +161 1.03%
S&P F
/quotes/zigman/43106711/delayed 1,843 +18 0.99%
Silver
/quotes/zigman/32655632/delayed 16 0 0.09%

Quotes

Symbol Price Change % Change
FB /quotes/zigman/9962609/composite 102.60 0.69 0.68%
AAPL /quotes/zigman/68270/composite 93.23 -0.47 -0.51%
GOOG /quotes/zigman/59527964/composite 681.30 -1.81 -0.26%
BAC /quotes/zigman/190927/composite 11.52 0.36 3.18%
C /quotes/zigman/5065548/composite 36.80 1.82 5.20%
F /quotes/zigman/264304/composite 11.29 0.12 1.07%
T /quotes/zigman/398198/composite 36.24 0.03 0.08%
BP /quotes/zigman/247026/composite 28.47 0.83 3.00%
GE /quotes/zigman/227468/composite 27.93 0.48 1.73%
Visit the quote page and your most recently viewed stocks will automatically be displayed here.
Please log in to view your watchlist
MarketWatch Portfolio

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Rates »

5 yr CD
1.3%
2 yr CD
0.7%
1 yr CD
0.6%
MMA $10K+
0.2%
MMA $50K+
0.4%

National averages from Bankrate.com

You Don’t Need Another Credit Card, You Need A Better One.
Avg. APR Last Week 6 Months
Low Interest 11.96% 11.96% 11.62%
Business 13.12% 13.12% 12.85%
Student 13.42% 13.42% 13.14%
Balance Transfer 14.35% 14.35% 14.12%
Airline 15.17% 15.17% 15.10%
Cash Back 15.20% 15.26% 15.27%
Reward 15.25% 15.28% 15.14%
Instant Approval 18.02% 18.21% 18.00%
Bad Credit 22.56% 22.88% 22.73%
Source:CreditCards.com

Top 3 from Barron's

Today's list of the most-viewed stories from Barron's. More »

  1. 1.
  2. 2.
  3. 3.

Visit Barrons.com

SPONSORED SECTIONS

Trending Tickers
  • /quotes/zigman/17430636/composite SUNE-29.36%
  • /quotes/zigman/88601/composite WYNN+10.10%
  • /quotes/zigman/7212269/composite GRPN+25.45%
  • /quotes/zigman/110164/composite ATVI-10.16%
  • /quotes/zigman/102025/composite FSLR-3.93%
X
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MarketWatch will continue to provide the same important news and information you rely on every day. And, as a MarketWatch user, you will be able to enjoy:

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