MarketWatch - Stock Market Quotes, Business News, Financial News
Bulletin
Investor Alert

London Markets Open in:

need to know
Apple's biggest challenge: Topping iPhone 6
Petco gets private equity interest amid IPO
Planet Fitness rises after earnings beat
Five Below shares tank in late trading
Oil stages turnaround to top $46 a barrel
The 11 richest people on the planet under 35
How estate planning can be stress-free
Get last-minute, cheap Broadway tickets
Babe Ruth’s New York apartment is for sale

Almond milk and other notable Fed nuggets

Where every Fed member stands on raising rates  
Fed Beige Book finds increasing wage pressures
Where every Fed member stands on rates
Rate-hike question is what Yellen didn’t want
Boston Fed president: Sept. doubt remains

Bill Gross calls a Fed rate hike ‘too little, too late’
FDIC chief: Rates may catch banks off-guard
Junk-bond stress level climbs to 5-year high

History’s lessons in surviving market crashes

They tangled with student debt all summer
College help for low-income families

Why gold now looks more risky than stocks
Why gold now looks more risky than stocks: Reeves
Still too many gold market bulls: Mark Hulbert

GoPro’s stock rocked by supplier’s outlook

Intel hopes its chip retool can revive PC sales

Private sector adds 190,000 jobs in August: ADP

U.S. productivity rises at fastest pace since end of 2013
Productivity rises at fastest pace since end of 2013

Donald Trump, Hillary Clinton playing game of liar’s poker with the voters
Trump, Clinton play game of liar’s poker: Delamaide
Bush mounts ‘germophobe’ attack on Trump

Salesforce’s new target: rationalizing medical info

Medicare premiums will be going up for many

Workers don’t do better in unions
Opinion: Workers don’t do better in unions
Raising wages to $15 would raise prices by 4%
L.A.: $15 wage will lift 600,000 out of poverty

Growing doubts among Viacom investors lead to 50% stock drop
Growing doubts among Viacom investors

China stock market to close for World War II anniversary
China tightens controls to fight capital outflows

Guide to managing money from your 20s to your 70s
Guide to managing money from your 20s to your 70s
Take your company pension, or buy an annuity?
Don’t overcomplicate 401(k) transfer to an IRA
Is this all the investing advice you’ll ever need?

Uber drivers lawsuit  endangers much more than Uber
Uber will likely appeal class-action decision
Uber driver suit can proceed as class action

These are the cars that get the most Instagram attention
Best time to buy a new car may be just ahead

10 cities in U.S. with the very worst traffic problems
Lowest Labor Day gas prices in 11 years: AAA
/conga/frontpage.html 354005

Markets »

133.48MDow Volume:
Avg Vol: 113.01M
Unchanged
201
Decliners
1922
Advancers
4480
Price Chg %Chg 1 Day
Range: 1 Day
  • 1 Day
  • 5 Days
  • 1 Month
  • 3 Months
  • 6 Months
  • 1 Year
  • 2 Years
Dow
/quotes/zigman/627449/realtime 16,351 +293 1.82%
Nasdaq
/quotes/zigman/12633936/realtime 4,750 +114 2.46%
S&P 500
/quotes/zigman/3870025/realtime 1,949 +35 1.83%
GlobalDow
/quotes/zigman/629063/realtime 2,313 +0 0.01%
Gold
/quotes/zigman/662444/delayed 1,132 -1 0.12%
Oil
/quotes/zigman/2331095/delayed 46.03 -0.22 0.48%
FTSE 100
/quotes/zigman/3173262/delayed 6,083 +25 0.41%
DAX
/quotes/zigman/2380246/delayed 10,048 +32 0.32%
CAC 40
/quotes/zigman/3173214/delayed 4,555 +14 0.30%
FTSE MIB
/quotes/zigman/1482176/delayed 21,612 +161 0.75%
IBEX 35
/quotes/zigman/2759620/delayed 9,938 -55 0.55%
Stoxx 600
/quotes/zigman/2380150/delayed 354 +1 0.27%
Asia Dow
/quotes/zigman/6959860/realtime 2,709 +6 0.21%
Nikkei 225
/quotes/zigman/5986735/delayed 18,182 +87 0.48%
Hang Seng
/quotes/zigman/2622475/delayed 20,935 -250 1.18%
Shanghai
/quotes/zigman/1859015/delayed 3,160 -6 0.20%
Sensex
/quotes/zigman/1652085/delayed 25,714 +261 1.02%
Singapore
/quotes/zigman/1709939/delayed 2,899 +21 0.73%
Euro
/quotes/zigman/16008136/realtime/sampled 1.12 0.00 0.01%
Yen
/quotes/zigman/16008150/realtime/sampled 120.42 +0.09 0.08%
Pound
/quotes/zigman/16008140/realtime/sampled 1.53 0.00 0.14%
Australia$
/quotes/zigman/16008115/realtime/sampled 0.70 0.00 0.26%
DXY Index
/quotes/zigman/1652083/delayed 95.93 -0.05 0.06%
WSJ $ Idx
/quotes/zigman/41508961/realtime 88.61 +0.06 0.06%
U.S. 10yr
/quotes/zigman/15866666/realtime 2.18 -0.01 0.40%
German 10y
/quotes/zigman/15866409/realtime 0.79 +0.01 1.34%
Italy 10yr
/quotes/zigman/15866497/realtime 1.99 -0.01 0.34%
Spain 10yr
/quotes/zigman/15866444/realtime 2.15 +0.01 0.45%
U.K. 10yr
/quotes/zigman/15866328/realtime 1.82 -0.01 0.55%
Japan 10yr
/quotes/zigman/15866525/realtime 0.41 +0.01 2.40%
Crude Oil
/quotes/zigman/2331095/delayed 46 0 0.48%
Gold
/quotes/zigman/662444/delayed 1,132 -1 0.12%
Corn
/quotes/zigman/7599553/delayed 366 -2 0.48%
DJIA F
/quotes/zigman/38649152/delayed 16,357 +27 0.17%
S&P F
/quotes/zigman/30356461/delayed 1,950 +2 0.12%
Silver
/quotes/zigman/3134148/delayed 15 0 0.15%

Quotes

Symbol Price Change % Change
FB /quotes/zigman/9962609/composite 89.89 2.66 3.05%
AAPL /quotes/zigman/68270/composite 112.34 4.62 4.29%
GOOG /quotes/zigman/30194416/composite 614.34 16.55 2.77%
BAC /quotes/zigman/190927/composite 15.85 0.32 2.06%
C /quotes/zigman/5065548/composite 51.75 0.81 1.59%
F /quotes/zigman/264304/composite 13.87 0.15 1.09%
T /quotes/zigman/398198/composite 32.82 0.50 1.55%
BP /quotes/zigman/247026/composite 32.20 0.06 0.19%
GE /quotes/zigman/227468/composite 24.57 0.69 2.89%
Visit the quote page and your most recently viewed stocks will automatically be displayed here.
Please log in to view your watchlist
MarketWatch Portfolio

World News from MarketWatch

Rates »

5 yr CD
1.5%
2 yr CD
0.8%
1 yr CD
0.6%
MMA $10K+
0.3%
MMA $50K+
0.4%

National averages from Bankrate.com

You Don’t Need Another Credit Card, You Need A Better One.
Avg. APR Last Week 6 Months
Low Interest 11.62% 11.62% 11.53%
Business 12.85% 12.85% 12.85%
Student 13.14% 13.14% 13.14%
Balance Transfer 14.12% 14.12% 14.00%
Airline 15.10% 15.10% 15.15%
Reward 15.14% 15.14% 14.99%
Cash Back 15.27% 15.27% 15.26%
Instant Approval 18.00% 18.00% 17.93%
Bad Credit 22.73% 22.73% 22.48%
Source:CreditCards.com

SPONSORED SECTIONS

Trending Tickers
  • /quotes/zigman/246199/composite XLE+0.92%
  • /quotes/zigman/32032597/composite IMPR-0.20%
  • /quotes/zigman/90651/composite ISRG+1.53%
  • /quotes/zigman/220026/composite BA+2.50%
  • /quotes/zigman/9967980/composite BZQ-1.73%
X
Powered by StockTwits
Link to MarketWatch's Slice.

As of July 2, 2013, the SmartMoney content you loved now lives on MarketWatch.

MarketWatch will continue to provide the same important news and information you rely on every day. And, as a MarketWatch user, you will be able to enjoy:

  • Personalized news and quote email alerts
  • Editorial e-newsletters about personal finance, mutual funds and market-specific coverage
  • Premium newsletters by our market experts
  • Games, such as Virtual Stock Exchange and Beat the Darts
  • Free WSJ.com registration

Email address

Password

Forgot password?

SmartMoney Blogs

Pay Dirt
A daily look at what we buy, how we spend, and the companies that do right - and wrong - by their customers.

How Fast Can You Reach Your Broker?

On days like this, nervous investors reach out to their brokers. With U.S. stocks falling in volatile trading Monday, Pay Dirt contacted some of the biggest brokerage firms by phone and email to see how fast they were in responding to our queries.

iStockphoto

Our telephone response times are listed in order of speed:

E-trade: 40 seconds.

Trade King: 55 seconds.

Vanguard: 50 seconds.

Options Xpress: 1 minute.

Fidelity Investments: 3 minutes, 25 seconds.

Sharebuilder: 4 minutes.

Spokespeople for 5 of the 6 brokers said they experienced an unusually high volume of calls today and had hired extra telephone staff. Sharebuilder spokeswoman Cathy MacFarlane says, “It’s all hands on deck. We’ve had one of the heaviest trading days since 2008.”

Fidelity spokesman Adam Banker says it received a “very high volume” of calls and managed the volume well given the circumstances. OptionsXpress is not making comment to the media about its business due to the takeover by Charles Schwab.

Alison Cahill, a spokeswoman for E-Trade says the company has invested in both technology and talent to improve customer service. TradeKing spokeswoman Kathy Wilson says Monday was one of the busiest days in its history and says it answered 80% of calls in 30 seconds or less.

Warning: it makes sense to call rather than email your broker questions. TradeKing says it aims to respond to every email within 2 hours. But Sharebuilder pledges to “craft a response” within 1-2 business days; the site adds, “In the meantime, we kindly ask you to sit tight.”

Pay Dirt readers, what kind of wait time do you think is appropriate on a day like today?

(This post was updated with response from the brokers.)

Comments

We welcome thoughtful comments from readers. Please comply with our guidelines. Our blogs do not require the use of your real name.

Comments (5 of 7)

View all Comments »
    • Whether you are trading stcoks, commodities, futures, options, or all of these, TerraNova is the only one that you can trade everything, real time, online, direct access. A lot of online brokerages claim to give you direct access, but if they take more than a second to execute your trade, it ain’t direct.Find the articles online, or in the trade magazines, that have evaluated and compared online brokerages. I found a good one online in Barron’s.This is worth putting a little time and effort into, because it’s a pain to switch, so once you choose, you’re kinda stuck with it. Townsend Electronics, the Parent company of TerraNova, are the people that digitized and electronified the Nasdaq. They are technological industry leaders and have a powerful and well built trading system. I use RealTick at TerraNovaOnline, but it costs $ 275/mo. I think the Investor package is free to use, and just uses one screen. What you should try is a free trial of their Investor platform. You only get one window to trade from. Their rates are good also, but of course, it depends on how often you trade. It will take you months to learn all the bells and whistles of what this program can do.The other top-of-the line program is TradeStation, but it costs big bucks to join and operate. Some people consider it the Cadillac of trading and technical analysis. TerraNova is the home of the Day Trader, so they think nothing of you making several hundred trades a day. You don’t have to do that, but it’s okay here if you do.

    • Citigroup should be on the list.try getting in touch with one of them.Plan for a day

    • There is a reason for cheap trades at Scottrade. They go cheap on server numbers so when trading volumes are high when the market is tanking, you cannot get its trading site to load so you can sell to avert a big loss. You are forced to lump it. Also very bad……its sell stops have to be set at 10 cents below bid.

      On my Schwab accounts, plenty of servers handle trading crunches easily and I can always get on its trading site immediately, and sell stops can be set at market so they execute faster and higher than those forced on us by Scottrade. And, my trades cost the same as Scottrade charges.

      You get what you pay for, once again and always. Disclaimer: I have accounts with both brokers(but soon will quit Scottrade).

    • Depends what number you call for Fidelity. They have premium services numbers for their “special” clients that get answered much more quickly in general, and are staffed with sharper folks.

    • Who cares about the wait time? The advice they give you will likely be worthless anyway.

About Pay Dirt

  • Pay Dirt examines the millions of consumer decisions Americans make every day: What to buy, how much to pay, whether to rave or complain. Lead written by Quentin Fottrell, the blog examines these interactions, providing readers with news, insight and tips on shopping, spending, customer service, and companies that do right – and wrong – by their customers. Send items, questions and comments to quentin.fottrell@dowjones.com or tweet @SMPayDirt.

MarketWatch - Stock Market Quotes, Business News, Financial News
Bulletin
Investor Alert

London Markets Open in:

need to know
Apple's biggest challenge: Topping iPhone 6
Petco gets private equity interest amid IPO
Planet Fitness rises after earnings beat
Five Below shares tank in late trading
Oil stages turnaround to top $46 a barrel
The 11 richest people on the planet under 35
How estate planning can be stress-free
Get last-minute, cheap Broadway tickets
Babe Ruth’s New York apartment is for sale

Almond milk and other notable Fed nuggets

Where every Fed member stands on raising rates  
Fed Beige Book finds increasing wage pressures
Where every Fed member stands on rates
Rate-hike question is what Yellen didn’t want
Boston Fed president: Sept. doubt remains

Bill Gross calls a Fed rate hike ‘too little, too late’
FDIC chief: Rates may catch banks off-guard
Junk-bond stress level climbs to 5-year high

History’s lessons in surviving market crashes

They tangled with student debt all summer
College help for low-income families

Why gold now looks more risky than stocks
Why gold now looks more risky than stocks: Reeves
Still too many gold market bulls: Mark Hulbert

GoPro’s stock rocked by supplier’s outlook

Intel hopes its chip retool can revive PC sales

Private sector adds 190,000 jobs in August: ADP

U.S. productivity rises at fastest pace since end of 2013
Productivity rises at fastest pace since end of 2013

Donald Trump, Hillary Clinton playing game of liar’s poker with the voters
Trump, Clinton play game of liar’s poker: Delamaide
Bush mounts ‘germophobe’ attack on Trump

Salesforce’s new target: rationalizing medical info

Medicare premiums will be going up for many

Workers don’t do better in unions
Opinion: Workers don’t do better in unions
Raising wages to $15 would raise prices by 4%
L.A.: $15 wage will lift 600,000 out of poverty

Growing doubts among Viacom investors lead to 50% stock drop
Growing doubts among Viacom investors

China stock market to close for World War II anniversary
China tightens controls to fight capital outflows

Guide to managing money from your 20s to your 70s
Guide to managing money from your 20s to your 70s
Take your company pension, or buy an annuity?
Don’t overcomplicate 401(k) transfer to an IRA
Is this all the investing advice you’ll ever need?

Uber drivers lawsuit  endangers much more than Uber
Uber will likely appeal class-action decision
Uber driver suit can proceed as class action

These are the cars that get the most Instagram attention
Best time to buy a new car may be just ahead

10 cities in U.S. with the very worst traffic problems
Lowest Labor Day gas prices in 11 years: AAA
/conga/frontpage.html 354005

Markets »

133.48MDow Volume:
Avg Vol: 113.01M
Unchanged
201
Decliners
1922
Advancers
4480
Price Chg %Chg 1 Day
Range: 1 Day
  • 1 Day
  • 5 Days
  • 1 Month
  • 3 Months
  • 6 Months
  • 1 Year
  • 2 Years
Dow
/quotes/zigman/627449/realtime 16,351 +293 1.82%
Nasdaq
/quotes/zigman/12633936/realtime 4,750 +114 2.46%
S&P 500
/quotes/zigman/3870025/realtime 1,949 +35 1.83%
GlobalDow
/quotes/zigman/629063/realtime 2,313 +0 0.01%
Gold
/quotes/zigman/662444/delayed 1,132 -1 0.12%
Oil
/quotes/zigman/2331095/delayed 46.03 -0.22 0.48%
FTSE 100
/quotes/zigman/3173262/delayed 6,083 +25 0.41%
DAX
/quotes/zigman/2380246/delayed 10,048 +32 0.32%
CAC 40
/quotes/zigman/3173214/delayed 4,555 +14 0.30%
FTSE MIB
/quotes/zigman/1482176/delayed 21,612 +161 0.75%
IBEX 35
/quotes/zigman/2759620/delayed 9,938 -55 0.55%
Stoxx 600
/quotes/zigman/2380150/delayed 354 +1 0.27%
Asia Dow
/quotes/zigman/6959860/realtime 2,709 +6 0.21%
Nikkei 225
/quotes/zigman/5986735/delayed 18,182 +87 0.48%
Hang Seng
/quotes/zigman/2622475/delayed 20,935 -250 1.18%
Shanghai
/quotes/zigman/1859015/delayed 3,160 -6 0.20%
Sensex
/quotes/zigman/1652085/delayed 25,714 +261 1.02%
Singapore
/quotes/zigman/1709939/delayed 2,899 +21 0.73%
Euro
/quotes/zigman/16008136/realtime/sampled 1.12 0.00 0.01%
Yen
/quotes/zigman/16008150/realtime/sampled 120.42 +0.09 0.08%
Pound
/quotes/zigman/16008140/realtime/sampled 1.53 0.00 0.14%
Australia$
/quotes/zigman/16008115/realtime/sampled 0.70 0.00 0.26%
DXY Index
/quotes/zigman/1652083/delayed 95.93 -0.05 0.06%
WSJ $ Idx
/quotes/zigman/41508961/realtime 88.61 +0.06 0.06%
U.S. 10yr
/quotes/zigman/15866666/realtime 2.18 -0.01 0.40%
German 10y
/quotes/zigman/15866409/realtime 0.79 +0.01 1.34%
Italy 10yr
/quotes/zigman/15866497/realtime 1.99 -0.01 0.34%
Spain 10yr
/quotes/zigman/15866444/realtime 2.15 +0.01 0.45%
U.K. 10yr
/quotes/zigman/15866328/realtime 1.82 -0.01 0.55%
Japan 10yr
/quotes/zigman/15866525/realtime 0.41 +0.01 2.40%
Crude Oil
/quotes/zigman/2331095/delayed 46 0 0.48%
Gold
/quotes/zigman/662444/delayed 1,132 -1 0.12%
Corn
/quotes/zigman/7599553/delayed 366 -2 0.48%
DJIA F
/quotes/zigman/38649152/delayed 16,357 +27 0.17%
S&P F
/quotes/zigman/30356461/delayed 1,950 +2 0.12%
Silver
/quotes/zigman/3134148/delayed 15 0 0.15%

Quotes

Symbol Price Change % Change
FB /quotes/zigman/9962609/composite 89.89 2.66 3.05%
AAPL /quotes/zigman/68270/composite 112.34 4.62 4.29%
GOOG /quotes/zigman/30194416/composite 614.34 16.55 2.77%
BAC /quotes/zigman/190927/composite 15.85 0.32 2.06%
C /quotes/zigman/5065548/composite 51.75 0.81 1.59%
F /quotes/zigman/264304/composite 13.87 0.15 1.09%
T /quotes/zigman/398198/composite 32.82 0.50 1.55%
BP /quotes/zigman/247026/composite 32.20 0.06 0.19%
GE /quotes/zigman/227468/composite 24.57 0.69 2.89%
Visit the quote page and your most recently viewed stocks will automatically be displayed here.
Please log in to view your watchlist
MarketWatch Portfolio

World News from MarketWatch

Rates »

5 yr CD
1.5%
2 yr CD
0.8%
1 yr CD
0.6%
MMA $10K+
0.3%
MMA $50K+
0.4%

National averages from Bankrate.com

You Don’t Need Another Credit Card, You Need A Better One.
Avg. APR Last Week 6 Months
Low Interest 11.62% 11.62% 11.53%
Business 12.85% 12.85% 12.85%
Student 13.14% 13.14% 13.14%
Balance Transfer 14.12% 14.12% 14.00%
Airline 15.10% 15.10% 15.15%
Reward 15.14% 15.14% 14.99%
Cash Back 15.27% 15.27% 15.26%
Instant Approval 18.00% 18.00% 17.93%
Bad Credit 22.73% 22.73% 22.48%
Source:CreditCards.com

SPONSORED SECTIONS

Trending Tickers
  • /quotes/zigman/246199/composite XLE+0.92%
  • /quotes/zigman/32032597/composite IMPR-0.20%
  • /quotes/zigman/90651/composite ISRG+1.53%
  • /quotes/zigman/220026/composite BA+2.50%
  • /quotes/zigman/9967980/composite BZQ-1.73%
X
Powered by StockTwits
Link to MarketWatch's Slice.

As of July 2, 2013, the SmartMoney content you loved now lives on MarketWatch.

MarketWatch will continue to provide the same important news and information you rely on every day. And, as a MarketWatch user, you will be able to enjoy:

  • Personalized news and quote email alerts
  • Editorial e-newsletters about personal finance, mutual funds and market-specific coverage
  • Premium newsletters by our market experts
  • Games, such as Virtual Stock Exchange and Beat the Darts
  • Free WSJ.com registration

Email address

Password

Forgot password?